Estimator

hendrick; United States; Presencial; USD 42.000 - 66.000; Jornada completa

Descripción de la vacante

Northlake Collision in Charlotte, NC is seeking a capable Service Advisor/Estimator to identify necessary body repairs and schedule work with collision center technicians. You will communicate with customers, prepare itemized repair estimates, and ensure accurate production of repair orders.

Strong knowledge of body repair methods, basic arithmetic, and proficiency with Microsoft Office and Collision Center Management software are important. Valid driver's license required.

Formación

• Working knowledge of the body repair methods.
• Intermediate knowledge of Microsoft Office products.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers, company personnel and insurance adjusters.
• Ability to add, subtract, multiply and divide.

Responsabilidades

• Schedules appointments with customer.
• Works with customer and Collision Center Technician to identify required repair work.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Enters itemized estimate on repair order and explains estimate to customer.
• Meets Collision Center standards for repair/order production.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Conocimientos

Interpersonal skills

Persuasive selling skills

Effective communication

Customer service mindset

Educación

High School Diploma

GED

Herramientas

Collision Center Management System

Microsoft Office

Descripción del empleo

Northlake Collision

Location: 10510 Twin Lakes Parkway, Charlotte, North Carolina 28269

Summary

Responsible for identifying and documenting necessary body repair work for customers. Responsible for scheduling body work to be performed.

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities

• Schedules appointments with customer.
• Works with customer and Collision Center Technician to identify required repair work.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Enters itemized estimate on repair order and explains estimate to customer.
• Meets Collision Center standards for repair/order production.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

• o GED
• √ High School Diploma
• o Associate Degree
• o Bachelor Degree
• o Master Degree
• o Doctorate Degree

Field of Study/Work Experience

• o Accounting
• o Automotive
• o Business
• o Human Resources
• o Information Technology

Desired Work Experience

• o up to 3 years
• √ 3-5 years
• o 5+ years

Education/Experience

Working knowledge of the body repair methods. Strong interpersonal and persuasive selling skills.

Certificates and Licenses

• √ Valid Driver's License
• o Automobile Salesperson License

Computer Skills

Intermediate knowledge of Microsoft Office products. Ability and knowledge of Collision Center Management System and additional software programs to support operations.

Communication Skills

Ability to understand and follow instructions. Ability to communicate effectively with customers, company personnel and insurance adjusters.

Attendance Expectations

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and sit. May be exposed to load noise, vibration, paint-dust, and other body repair shop conditions.

Environment Demands

Duties are generally performed in the Collision Center area. Work includes inspection of customer vehicles and frequent movement around the body repair shop to convey information between customers and Collision Center Technicians. Frequently interacts with customers, Collision Center Manager, Collision Center Technicians, and Company personnel.

Verbal and Writing Ability

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one‑one and small group situations to customers and other employees.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Ability to understand and follow technical manuals.

Core Values

• Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
• Passion for Winning Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
• Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
• Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that thes