Estimator

Gerber Collision & Glass; Salem (VA); On-site; USD 63,000 - 77,000; Full time

Job summary

The Boyd Group Salem location is seeking an Estimator to accurately assess vehicle damage, prepare estimates, and coordinate repair needs while maintaining exceptional customer experience. You will communicate with customers and insurance companies, ensure compliance with DRP requirements, and participate in daily production walkthroughs with the management team.

Ideal candidates have a high school diploma or equivalent, minimum 1 year DRP experience, basic computer skills, and a willingness to

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Document and update all customer interactions accurately.
• Provide timely information to customers and guide them through the repair process.
• Ensure compliance with insurance client requirements and DRP processes.
• Adhere to WOW Operating Ways for customer drop-offs, repair planning, and communication.
• Communicate customer requests to the appropriate team members.
• Greeting customers in person and over the phone with positive energy.
• Understand required Insurance programs and procedures.
• Participate in daily production walks with the Management Team and assist others as needed.
• Attend Health & Safety meetings and training sessions as required.

Skills

Customer service

Basic computer skills

Attention to detail

I-CAR Training

Education

High School Diploma or equivalent

Job description

VA Salem-4th Street - 160017

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Required Knowledge, Skills, & Abilities

• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$70,000+ annually depending on closed sales per week