Estimator

Mobile Auto Solutions, LLC; Huntsville (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

Mobile Auto Solutions, LLC in Huntsville, AL is seeking a skilled Estimator to deliver exceptional customer experiences by building accurate estimates and coordinating repairs.

You will inform customers and insurers, document damages, and ensure repairs align with KPIs while supporting team colleagues to maintain smooth workflows.

Qualifications

• Provide exceptional customer experience while creating estimates and coordinating repair needs.
• Inform and update customers and insurance companies throughout the repair process.
• Accurately assess vehicle damage and document needed repairs and parts replacements to support the appraisal.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provide positive energy when greeting customers in person and on the phone
• Understand all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required

Skills

Customer service

Communication

Documentation

Insurance knowledge

Coordination

Job description

AL Madison-Hwy 78 - 115037

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when requiredCompensation Details:

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