Estimator

Mobile Auto Solutions, LLC; Escanaba (MI); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

Annual PTO

Paid holidays

Health insurance Day 1

401(k) match

Life Insurance

Job summary

Gerber Collision & Glass seeks an Estimator to deliver an exceptional customer experience by creating accurate repair estimates and coordinating repair needs with customers and insurance companies. You will assess vehicle damage, document required repairs, and communicate progress to customers and team members to align with KPIs.

The role requires a High School Diploma or equivalent, basic computer skills, and DRP experience; you may need I-CAR training and a valid driver’s license.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Willingness to complete DRP procedures
• Basic Computer Skills
• 1 year DRP experience
• Willing to complete I-CAR Training
• Valid Driver's License

Responsibilities

• Document and update all customer interactions with details
• Guide customers through repair process with timely information
• Ensure compliance with insurance client requirements and DRP processes
• Coordinate repair planning and communication with the team
• Participate in production walks with the Management Team
• Attend Health & Safety and staff meetings as required

Skills

Repairs knowledge

OE guidelines

Basic computer skills

DRP compliance

I-CAR training willingness

Driver's license

Education

High School Diploma or equivalent

Job description

Company: Gerber Collision & Glass

Great Teams Don't Happen byAccident

Built with Intent. Driven by YOU.

At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our \"Greater Team\" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description:

The Estimator's primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily \"production walks\" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience

Required Knowledge, Skills, & Abilities

• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.
#INDNORTH

Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$46,800 - 80,000+ / year based on experience