Estimator

Gerber Payroll Services, Inc.; Catonsville (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 holidays

Insurance Day 1

401(k) match

Short-Term Disability

Continuing education

Safety glasses

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences while assessing vehicle damage and coordinating repairs. You will document communications with customers and insurers, ensuring alignment with team KPIs and repair planning.

The role requires knowledge of OE guidelines, 1+ year of experience, and I-CAR training; a high school diploma is required. Benefits and growth opportunities are available.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP's.
• Minimum of 1-year experience.

Responsibilities

• Document every customer interaction accurately and efficiently.
• Provide accurate, timely information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and metrics.
• Follow WOW Operating Ways for customer drop-offs, repairs, communication, and delivery.
• Communicate customer requests to appropriate team members.
• Greet customers with positive energy in person and on the phone.
• Understand insurance programs and procedures.
• Participate in daily production walks with the Management Team.
• Support team members as needed.
• Attend Health & Safety and staff meetings as required.
• Attend training sessions recommended by Store Manager.

Skills

Basic computer skills

Strong communication

Customer service mindset

Education

High School diploma or equivalent

Tools

I-CAR Training

Job description

Company

Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services.

Ready to grow with a team that's built for your success?

Commitment

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

The Estimator's primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's
• Minimum of 1-year experience

Qualifications & Requirements

• Must be willing to complete I-CAR Training
• Valid Driver's License
• Basic Computer Skills, Compliance for DRP's, Minimum of 1-year experience

Benefits That Drive Your Success

Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

$70,000+ annually depending on closed sales per week. At The Boyd Group, we put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.