Estimator

Gerber Collision (Tennessee), Inc.; Mount Juliet (TN); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Paid time off (PTO)

Parental Leave

6 paid holidays

Job summary

Gerber Collision & Glass seeks an Estimator to deliver an exceptional customer experience by creating accurate repair estimates and coordinating repairs with customers and insurance companies. The role emphasizes timely communication and collaboration to meet the shop's KPIs.

The candidate should have knowledge of repairs and OE guidelines, plus basic computer skills and DRP compliance, with at least 1 year of related experience. A high school diploma or equivalent is required.

Qualifications

• Knowledge of vehicle repairs and OE guidelines.
• Proficiency with basic computer tasks and repair documentation.
• Awareness of DRP processes and insurance procedures.

Responsibilities

• Document customer interactions accurately and promptly.
• Provide accurate information and guide customers through the repair process.
• Coordinate with insurance clients and internal teams to meet KPIs.
• Assist with production walks and participate in team meetings.
• Support team members and participate in health & safety sessions.

Skills

Repair knowledge

OE guidelines

Basic computer skills

DRP compliance

1+ year experience

Education

High School Diploma or equivalent

Job description

Company

Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services.

Ready to grow with a team that's built for your success?

Commitment

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

The Estimator's primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's
• Minimum of 1-year experience

Qualifications & Requirements

• Must be willing to complete I-CAR Training
• Valid Driver's License
• Basic Computer Skills, Compliance for DRP's, Minimum of 1-year experience

Benefits That Drive Your Success

Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

$70,000+ annually depending on closed sales per week. At The Boyd Group, we put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.