Esthetician VI

Kohler Hospitality; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Kohler Waters Spa is seeking experienced massage and spa professionals to deliver the highest level of service in an upscale Lincoln Park location. You will greet guests, explain spa services, and maintain impeccable cleanliness in treatment rooms and public areas.

The role requires a valid state license (IL/WI), strong communication skills, and availability for nights, weekends, and holidays. Training is mandatory before guest contact, with opportunities for advancement and commission-based

Qualifications

• 6+ years' experience in licensed field
• Current and valid State license required
• Availability to work nights, weekends and holidays
• Must fulfill training criteria before customer contact

Responsibilities

• Greet guests professionally and maintain spa cleanliness
• Meet retail sales goals by educating guests on home care
• Uphold Forbes standards and Kohler Waters Spa procedures
• Maintain knowledge of spa services and emergency procedures
• Communicate with team to ensure guest satisfaction

Skills

Licensed therapist

Customer service

Communication

Team leadership

Schedule management

Education

High school diploma or GED

State massage license (IL/WI)

Job description

Opportunity

The primary focus is to support the commitment to customer care by efficiently, and effectively providing the highest level of service. Must have excellent working knowledge of all services, products and procedures within the spa. Together they will strive to ensure our guest’s comfort and satisfaction. Our goal is to exceed our guests’ expectations every time they visit our spa.

Work Mode: Onsite

Location

Lincoln Park, IL

Opportunity

The primary focus is to support the commitment to customer care by efficiently, and effectively providing the highest level of service. Must have excellent working knowledge of all services, products and procedures within the spa. Together they will strive to ensure our guest’s comfort and satisfaction. Our goal is to exceed our guests’ expectations every time they visit our spa.

Specific Responsibilities

To provide the highest level of internal and external customer service set forth by the Kohler Waters Spas and Forbes. Team members are responsible for upholding consistency in all standards. A direct line of communication will be on-going among fellow associates regarding needs and concerns. A professional demeanor must be presented at all times.

Every Massage Therapist, Finishing Therapist and Esthetician is responsible for:

• Meeting and greeting guests with professionalism
• Cleanliness standards of all areas within the spa including treatment rooms, public areas, and back-of-house areas
• Using proper verbiage at all times
• Upholding and maintain set uniform and grooming standards
• Knowledge of spa services and amenities
• Knowledge of emergency procedures
• Providing the highest level of technical service and adherence to SOP’s
• Meeting agreed upon retail sales goals by educating guests on at home care
• Sales goals set depending on department and retail to service percentage
• Maintain continuing education criteria based on State of Wisconsin or Illinois

Requirements

• Adhering to policies put in place by Forbes, Kohler Waters Spa and Kohler Co.
• Perform special event treatments which can be held at various locations such as golf courses, Riverbend, Sports Core, TAC, etc. This would also include special events being hosted at the spa such as Spaliday. These services would be secondary to the position's primary function.
• Perform any other duties as assigned

Skills/Requirements

EDUCATION AND EXPERIENCE REQUIREMENTS

6+ years' experience in licensed field

Oversees all new hire training for technical performance and Forbes standards Participates in spa menu development (research, ideas, drafting SOPs) Manage additional projects as assigned by Lead

Helps manage schedule of associates and in-house trainings Mandatory attendance at in-house trainings

Acts as Lead when Lead is out

• High school diploma or GED required
• Must be able to lift up to 25 lbs. on a regular basis
• Current and valid State license required
• Massage: State of Wisconsin or Illinois, Department of safety and professional services, Massage Therapist
• Finishing: State of Wisconsin or Illinois, Department of safety and professional services, Manicurist
• Cosmetology: State of Wisconsin or Illinois, Department of safety and professional services, Cosmetologists
• Esthetics: State of Wisconsin or Illinois, Department of safety and professional services, Ethicology
• Participate in a minimum of 5 Kohler Waters Spa events
• Follows Forbes standards and others put in place by Kohler Waters Spa
• Prior experience in a spa environment preferred
• Computer knowledge/experience helpful
• Ideal candidate possesses strong, effective communication skills and the ability to work with a wide variety of personalities
• Required to fulfill training criteria before customer contact
• Availability to work nights, weekends, and holidays strongly preferred

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The competitive commission range for this position is based on percent of individual sales. The average commission plus gratuity per service for this position is $83.00 - $102.00. The specific commission earned may be influenced by a variety of factors.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com .

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail] . Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .