Estee Lauder Counter Manager - Full Time

Belk; Salisbury (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Belk is seeking an Estee Lauder Counter Manager for their store in Salisbury, NC. This full-time role involves managing a team to achieve sales targets, coaching associates in customer service, and ensuring effective operations at the counter. Candidates should have retail experience and strong leadership skills, with opportunities for advancement based on performance.

Qualifications

• 3-5 years of retail experience required.
• 1-3 years supervisory experience preferred.
• Excellent organizational skills essential.

Responsibilities

• Coaching associates on customer service and sales.
• Managing sales goals and ensuring sales plan achievement.
• Recruiting and retaining quality staff.

Skills

Customer Service

Sales Strategy

Coaching

Education

No education requirement

3-5 years of retail experience

1-3 years supervisory experience

Job description

Estee Lauder Counter Manager - Full Time

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Estee Lauder Counter Manager - Full Time

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The Cosmetic Counter Manager reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store. Is responsible for meeting and exceeding goals established by Belk and the cooperative vendor by coaching associates on how to sell custom-fit service and build long-term customer relationships.

Job Functions

• Development - Responsible for:
• Analyzing daily/weekly/monthly business and recommend strategies to impact business to Store Management and Vendor Account Executive
• Managing the achievement of counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standard
• Recruiting, interviewing and retaining quality staff
• Open positions kept to no more than 2 weeks average
• Development of bench strength in existing staff
• Recommend candidates for promotion/added responsibility
• Implementing effective scheduling to guarantee proper coverage at all times based on business needs
• Staffing according to daily/weekly/monthly sales plan to maximize counter productivity
• Utilizing Belk/Store promotional calendar to maximize associate SPH
• Communicating information clearly and consistently to the selling team by using the following skills:
• Maintaining and enhance self esteem
• Focusing on specific behavior outcomes
• Using reinforcement techniques
• Asking for Feedback
• Setting Goals and Follow up Dates
• Conducting team meetings prior to major events and launches; conduct brief Beauty Advisor touch-base meetings on a regular basis
• Communicating inventory needs to store management
• Sales - Responsible for:
• Meeting or exceeding personal sales per hour goals
• Being a role model and demonstrating excellent selling skills and customer service.
• Executing successful promotions and special events/pre-sells/GWP’s
• Driving sales through customer clienteling
• Work with store management to optimize business to business
• Achieving assigned $ line goal
• Identifying and reducing shrinkage in area
• Customer Service - Responsible for:
• Meeting or exceeding SPH goal
• Meeting or exceeding credit application goals
• Thanking each customer by name following a purchase
• Handling each transaction efficiently and accurately
• Providing a high level of Customer Service to support Customer Satisfaction Surveys (CSS)
• Building customer clientele base
• Recording and protecting personal identifying customer information
• General Responsibilities:
• Coordinate and maintain floor and stock areas consistent with store standards in presentation and hygiene requirements
• Unpacking new merchandise deliveries in a timely manner should be stored in a place that does not obstruct customer access to the department
• Ensuring timely set-up including signage for promotional events
• Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV’s
• Maintaining Belk and vendor professional dress standards (uniforms) and appearance
• Cooperating with fellow associates and management
• Complying with store policies concerning attendance, tardiness, and associate handbook
• Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager
• Assisting with all non-sell duties as assigned by Sales Team Manager/Assistant Store Manager/Store Manager where appropriate
• Maintaining open lines of communication with store management, account executive, and vendor management
  
  

Education / Experience Requirements

Please select from below the expected Contribution Level for this role

Position Contribution Level

Intermediate Level

Minimum Education & Experience

• No education requirement
• 3-5 years of retail experience
• 1-3 years supervisory experience
• Excellent organization skill
  
  

Preferred Education & Experience

Knowledge / Skills Requirements:

EX: Proficient in Excel and Access; able to type "X" words a minute; understanding of retail store operations

Knowledge & Skills

• Ability to use computer keyboard, standard telephone, POS terminal and other related business equipment
• Hand manipulation to remove sensor tags
• Task demands vary in each department because of the different types of merchandise
• Ability to apply treatment/make-up to customers face
  
  

Physical Requirements

Describe any physical requirements of job. EX: ability to stand for majority of work day; ability to communicate clearly in English; ability to lift up to 50 lbs. above shoulder level, etc.

Physical

• Ability to push / pull 100-500 pounds when moving stock carts
• Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes
• Must be able to work a flexible schedule including evenings & weekends, due to shift rotation
  
  

Reporting Relationships

Enter the Position Title of the supervisor and the Position Title(s) of those supervised (enter "Direct Reports" if multiple roles / enter "N/A" if no direct reports)

Supervisor

Sales Team Manager or Store Manager

Supervises

Accessibility Guidelines

Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at [e-mail]. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 and we will be happy to assist you with the application process.

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We Are An Equal Opportunity Employer

Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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