Estates Security Officer Pool & Beach

Estates at Acqualina; Florida; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

401K Program

Paid Holidays and Vacation

Complimentary Parking and Meals in Ded

Dedicated Employee Restaurant

Preferred Pricing on Food and Beverage

Spa Treatments and Retail Purchases

Job summary

Estates at Acqualina in Florida is seeking a courteous Security Officer to ensure guest and resident safety at the Beach Club area, Costa Grill, Pool & Beach, and Front Lawn. You will verify credentials, issue wristbands, monitor access, and respond to incidents with calm judgment.

A high school diploma, English fluency, and computer literacy are required, along with a flexible schedule including weekends and holidays.

Qualifications

• Criminal-free record.
• High school graduate.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
• Ability to perform job functions with attention to detail, speed and accuracy.
• Exercise time management and organize tasks to complete daily responsibilities.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly and accurately.
• Anticipate and execute Resident, Guest and Visitor needs.

Responsibilities

• Register and issue wristbands for residents, guests and visitors.
• Patrol Beach Club area to ensure compliance with resort policies.
• Monitor access and enforce safety procedures.
• Work a flexible schedule including weekends and holidays (9:30am–6:00pm).
• Document events and incident reports as needed.

Skills

Fluency in English

Attention to detail

Teamwork

Customer service mindset

Education

High school diploma

Tools

Computer literate

Job description

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU!JOIN OUR DREAM MAKER CULTURE ©

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

• Competitive Wages
• Medical, Dental, Vision Insurance
• Life Insurance
• 401K Program
• Paid Holidays and Vacation
• Outstanding Recognition and Awards Program
• Effective Training Programs
• Tuition Reimbursement
• Complimentary Parking and Meals in Dedicated Employee Restaurant
• Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases
• Management Programs to Progress on Your Career Journey
• Health and Wellness Fairs

JOB OVERVIEW

Ensure that all residents, guests and visitors visiting the Beach Club Area (Costa Grill, Pool & Beach, Beach and Front Lawn area) are properly registered and issued wristbands after presenting proper credentials. Patrol Pool & Beach area to ensure that all persons are compliant with resort policies.

Must be able to work a flexible schedule including holidays and weekends working from: 9.30am - 6.00pm

REPORTS TO:

Security Leadership (Lead Officer, Supervisor, Assistant Manager, Manager, Director of Security –Primary

WORK ENVIRONMENT:

All areas of the Estates and surrounding property; Beach Area

Job involves working:

• Under variable temperature conditions (or extreme heat or cold).
• Under variable noise levels.
• Outdoors/indoors.
• Running
• A lot of walking
• Standing for long periods of time

KEY RELATIONSHIPS:

Internal: All Estates Staff.

External: Residents and residents’ visitors, Police Department, Fire Department, vendors and contractors.

QUALIFICATIONS

Essential:

• Criminal-free record.
• High school graduate.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Computer literate.
• Ability to:

• Perform job functions with attention to detail, speed and accuracy.
• Prioritize, organize and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand visitor, and resident’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of resident, and departmental information and pertinent resort data.
• Work a flexible schedule including weekends and holidays.

QUALIFICATIONS

Essential:

• High school graduate.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
• Ability to:

• Perform job functions with attention to detail, speed and accuracy.
• Exercise time management skills by organizing tasks in a manner to work efficiently and effectively and complete all daily responsibilities prior to the end of the shift.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly, accurately and consistently.
• Anticipate and execute Resident, Guest and Visitor needs.
• Knowledge and familiarity of residential unit owners, repeat & loyal guests and VIPs.
• Ensure that all persons wishing to exit out to the Beach Club area provide proper credentials prior to being issued a wristband.
• Superior organizational skills, accuracy and attention to detail.
• Organizational aspects of the wristband station welcome desk and areas of work.
• Responsible for overseeing all security related aspects of the Beach Club area and safety related matters.
• Ensure that AQ Terrace is checked hourly to ensure “Photo Ready” appearance.
• Maintain accurate numbers of persons who have accessed the area and accurately separate them into respective sections.
• Enforce Beach Club policy in relation to the amount of persons allowed per room which varies on the amount of bedrooms inside of their residential units or guest rooms.
• Work with a positive attitude and cohesively with co-workers as part of a team
• Display integrity and maintain an industrious work ethic to perform shift with minimal supervision.
• Maintain confidentiality of guest and resident information and pertinent resort data.
• Display integrity and maintain an industrious work ethic to perform shift with minimal supervision.
• During times of busy periods, ability to work beyond scheduled hours in order to assist with operational needs.
• Assist in providing first aid to injured persons throughout designated workspace.
• Properly document events and incident reports which may at a later time be used in legal situations.
• Monitor rain and weather activity and if need be, request the assistance of other security officers or Pool & Beach to collect chair cushions

Desirable:

• College degree.
• 2 years minimum of experience proven experience working as a security officer, customer service agent, Pool & Beach operation.
• Experience with computers and calculators.
• Certification of previous training in computers, but must be versatile in Outlook, Excel and Word and other duties