Estates Front Desk Receptionist (PM Shift)

Estates at Acqualina; Town of Florida (NY); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K Program

Paid holidays and vacation

Tuition reimbursement

Complimentary parking and meals in the

Job summary

Estates at Acqualina is seeking a Front Desk Agent to be the welcoming face of the luxury condominium. You will manage front desk operations, assist residents and visitors, handle inquiries by phone and in person, and ensure a positive first impression at all times.

The role requires strong English communication, basic computer skills, and the ability to work a flexible schedule including weekends and holidays in a high-end residential setting.

Qualifications

• Criminal-free record and a high school diploma are required.
• Fluency in English, both verbal and non-verbal, with clear communication.
• Computer literacy and ability to input or access information.

Responsibilities

• Greet residents and visitors at the main entrance with a professional, friendly demeanor.
• Handle front desk duties, answer phones, and facilitate check-ins/check-outs.
• Provide accurate information, assist residents, and coordinate with staff as needed.

Skills

Customer service

Communication

Computer literacy

Multitasking

Teamwork

Education

High school diploma

Tools

Property management system

Job description

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU!JOIN OUR DREAM MAKER CULTURE

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

• Competitive Wages
• Medical, Dental, Vision Insurance
• Life Insurance
• 401K Program
• Paid Holidays and Vacation
• Outstanding Recognition and Awards Program
• Effective Training Programs
• Tuition Reimbursement
• Complimentary Parking and Meals in Dedicated Employee Restaurant
• Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases
• Management Programs to Progress on Your Career Journey
• Health and Wellness Fairs

JOB OVERVIEW: The front desk agent will handle all front of the house duties at the desk of our main entrance. They will be the "face" of the luxury condominium for all residents and will be responsible for the first impression. A customer-oriented approach is essential. The goal is to make residents and visitors feel comfortable and valued while on our premises. Resident and guest interaction will be routine in-person and on the phone to assist the residents as well as check-in guests to the property.

REPORTS TO: Director of Residences

SUPERVISES: N/A

WORK ENVIRONMENT: All areas of the Estates and surrounding property.

Job involves working:

• Under variable noise levels.
• Standing for long periods of time

KEY RELATIONSHIPS:

Internal: All Estates Staff.

External: Residents and residents' visitors, Police Department, Fire Department, vendors and contractors.

QUALIFICATIONS

Essential:

1. Criminal-free record.
2. High school graduate.
3. Fluency in English both verbal and non-verbal.
4. Provide legible communication and directions.
5. Computer literate.
6. Ability to:

• Perform job functions with attention to detail, speed and accuracy.
• Prioritize, organize and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand visitor, and resident's service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of resident, and departmental information and pertinent resort data.
• Work a flexible schedule including weekends and holidays.

Desirable:

1. 2 years of experience.
2. Experience with computers.
3. Ability to input and access information in the property management system computers.
4. Experience in Hospitality Industry in similar position.
5. Previous guest and residents relations training.
6. Certification of previous training in computers.
7. Certification of previous training in alcohol awareness program.
8. Knowledge of local laws, investigative methods and fire safety.
9. Certification in CPR and first aid.Valid driver's license.
10. Excellent driving record.

PHYSICAL ABILITIES

Essential:

1. Exert physical effort in transporting 35-40 pounds.
2. Endure various physical movements throughout the work areas.
3. Reach 2 feet.
4. Remain in stationary position for 8 hours throughout work shift.
5. Satisfactorily communicate with guest and residents, management and co-workers to their understanding.