Estates Assistant Property Manager

Estates at Acqualina; Orlando (FL); On-site; USD 55,000 - 95,000; Full time

Job summary

Join a forward-thinking establishment that values its people and fosters a culture of empowerment and growth. As a key player overseeing operations at the Estates at Acqualina, you will be instrumental in ensuring that all aspects of community management align with the highest standards of service and resident satisfaction. This role involves close collaboration with various teams to uphold the brand's prestigious reputation while implementing effective management practices. If you are passionate about creating exceptional experiences and have a background in luxury property management, this opportunity is perfect for you.

Benefits

Competitive Wages

Medical, Dental, Vision Insurance

401K Program

Paid Holidays and Vacation

Tuition Reimbursement

Complimentary Parking

Meals in Dedicated Employee Restaurant

Preferred Pricing on Spa Treatments

Outstanding Recognition and Awards Program

Health and Wellness Fairs

Qualifications

• Must have a CAM License and luxury hotel experience.
• Excellent command of Spanish and English required.

Responsibilities

• Oversee all operations at the Estates at Acqualina.
• Implement 5-star culture and hire exceptional team members.

Skills

Interpersonal Skills

Bilingual (Spanish and English)

Leadership

Community Association Management

Supervisory Experience

Education

Community Association Manager's License

Luxury Hotel Experience

Tools

Building Link system

Crestron

Job description

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

• Competitive Wages
• Medical, Dental, Vision Insurance
• Life Insurance
• 401K Program
• Paid Holidays and Vacation
• Outstanding Recognition and Awards Program
• Effective Training Programs
• Tuition Reimbursement
• Complimentary Parking and Meals in Dedicated Employee Restaurant
• Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases
• Management Programs to Progress on Your Career Journey
• Health and Wellness Fairs

SUMMARY OF POSITION

Responsible for overseeing all aspects of operations of the Estates at Acqualina.

RESPONSIBILITIES

Work closely with the General Manager, Assistant General Manager, Management Company, Developers, Construction, and Legal Teams on all building and service requirements and ensure that all condo association document requirements are in place. Assist with all building purchase requirements and facility management concerns and opportunities. Implement 5-star culture and brand standards in both facilities and service delivery. Hire exceptional team members who are well trained, team-oriented, and capable of exceeding residents’ expectations.

REPORTS TO: North & South Tower Directors

Administrative

• Develop, monitor and administer all functions of Community Association Management in accordance with Florida Statutes, Chapter 718, and the Association's Condominium Documents.
• Spanish required
• CAM License required
• Maintain records of contracts, services, Unit Owner files, and Association meetings.
• Monitor legal and insurance conditions for the Association.
• Maintain proper staffing requirements.
• Implement and enforce Rules & Regulations of the Association.
• Accept bids for contracts on behalf of the Association.
• Perform any other permitted assignment as directed by the Board of Directors.
• Ensure all Unit Owner notifications are sent out in a timely manner.

Financial

1. Oversee and monitor all bookkeeping operations.
2. Comply with the guidelines of the Annual Budget.
3. Monitor the collection of the Maintenance Assessment Payments.
4. Verify, monitor and approve Accounts Payable.
5. Take appropriate action to ensure the timely collection of all past due accounts.
6. Review monthly Financial Statements.

Operations

• Oversee supervision of all Condominium services/outlets, ensure complete knowledge of building infrastructure, equipment, maintain requirements, warranties, etc.
• Ensure compliance on all vendor agreements (IT, Cleaning Company, Elevator Company, Valet Parking, Pool & Beach, Pest Control, Landscaping, Window Washing, etc.).
• Provide orientation to new Residents and Team Members.
• Ensure Safety procedures are in place.
• Guide and assist the Board of Directors in complying with various requirements of Association Management as set forth by Florida Statutes, Chapter 718.
• Attend all meetings of the Board of Directors.
• Ensure Resident Services such as Daily Breakfast, Juice Bar, Fitness Center, Spa, Grill are at the 5-star experience.
• Review and/or prepare Critical Path on strategic assignments (Outstanding Developer items, Preventative Maintenance, Turn Over).
• Assist with New Hire Orientation.
• Prepare Monthly Managers Report.
• Ensure Daily Handover is communicated to key executives.
• Attend Daily Pre-Shift Meetings.
• Be well versed on the building technology platforms to include music program, Building Link system, Crestron, Lighting.
• Prepare HR documentation such as organizational chart, comp set pay rate comparison, job descriptions, uniforms, reviews and schedule/attend regular meetings with ADP representative and Acqualina HR Director.
• Implement Employee recognition programs.
• Attend all Forbes Training sessions.
• Enforce the Rules and Regulations.
• Ensure the property is maintained to the highest standards without compromising the budget.

REQUIREMENTS

1. Must have Community Association Manager's License issued by the State of Florida Department of Business Regulation or relevant Luxury Hotel Experience.
2. Must possess excellent interpersonal skills.
3. Must have excellent command of the Spanish and English language plus equally good writing skills.
4. Must have Residential Property Management or Luxury Hotel background.
5. Must have previous supervisory experience with a minimum staff of twenty-five (25).
6. Leadership qualities a must.

AUTHORITY/SUPERVISION

• Responsible for the supervision of staff and the timely coordination of work within the framework of company policies.
• Must maintain complete knowledge and delivery of Acqualina Service Standards – prepare SOPs for departments/residents amenity areas.
• Ensure team members are properly groomed and trained to fulfill duties.
• Ensure Vendors/Partners are performing duties as agreed.
• Will be exposed to confidential matters.
• Ensure continuous open communication – address all outstanding issues or concerns.
• Will report directly to the Estates Assistant GM.
• Accept additional responsibilities as needed.