Estate Support Staff (Full-Time or Part-Time)

The Wonderful Company; Napa (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Healthcare benefits eligibility

Wellness program

Career advancement opportunities

Job summary

Lewis Cellars in Napa is seeking Estate Support Staff to warmly welcome guests, manage water service, clear and reset tables, and ensure smooth service in a luxury tasting room. This role offers both part-time and full-time schedules with weekend and holiday shifts required; no prior wine knowledge is necessary, but a strong customer-service mindset is essential.

Pay ranges from $21.00 to $24.00 per hour and is included in a tip pool.

Qualifications

• Previous tasting room or restaurant experience preferred.
• RBS and Food Handler certifications required or willing to obtain.
• Flexible schedule including weekends, evenings, holidays.
• Ability to stand for long periods and lift up to 50 pounds.
• English literacy required; ability to communicate with guests.
• Dishes are thoroughly cleaned and sanitized; attention to hygiene.

Responsibilities

• Greet guests warmly and provide water service.
• Clear tables, transport ware to the kitchen, and reset tables.
• Promptly clean tabletops, chairs, and banquettes between seatings.
• Restock wine, merchandise, and collateral materials.
• Assist with pre- and post-shift setup and cleanup.
• Inspect restrooms every 30 minutes and restock.

Skills

Customer service

Hospitality experience

Flexible schedule

English proficiency

Stand and lift

Dishwashing experience

Professional appearance

Time management

Education

High school diploma or equivalent

Job description

• Full-time
• Compensation: USD 21 - USD 24 - hourly

Company Description

A new era of luxury hospitality is in Napa. Lewis Cellars is building on its legacy, now with a reimagined estate and a world-class culinary program led by our MICHELIN-Starred Executive Chef.This is more than just a new tasting room—it's an opportunity to shape something extraordinary at a destination where handcrafted wines meet exceptional service.

We seek passionate professionals to be part of the journey—bringing warmth, expertise, and a commitment to providing unparalleled customer service. If you’re passionate about hospitality, fine wine, and creating unforgettable guest experiences, this is your chance to be part of something truly special.

In the Estate Support Staff position, you will be responsible for warmly welcoming guests with water service, clearing empty plates, replenishing table supplies, ensuring timely plate delivery, and accommodating special requests—all to create a seamless and memorable experience. This is a great opportunity to gain hands‑on experience in a luxury tasting room with opportunities to expand your wine knowledge and service with our Lewis Team. This role is vital to our service standards and success.

This position can accommodate either a part-time or full-time schedule, depending on the candidate’s availability and scheduling needs. Weekend (Friday - Sunday) and holiday availability, as well as flexibility to work evening shifts as needed required.

Job Description

• Clear tables after guests leave, transporting glassware and tableware to the kitchen, and placing silverware, dishes, and glassware in designated areas for washing
• Promptly clean tabletops, chairs, and banquettes between seatings
• Reset and arrange tabletops; check and clean floors as needed
• Inspect restrooms every 30 minutes, cleaning and restocking as necessary
• Respond promptly to guest requests and communicate them to servers or a manager immediately
• Restock wine, merchandise, and collateral materials as needed
• Assist with pre- and post-shift setup and cleanup

Qualifications

• Previous experience in a tasting room or restaurant setting is preferred but not required
• RBS and Food Handler Certifications required, or must be willing to complete certifications independently and at personal cost shortly upon hire
• Possesses a flexible schedule and able to work weekends, evenings, and holidays
• Ability to stand for extended periods and lift up to 50 pounds
• Comfort working in varying environments, including vineyards, cellars, and event spaces
• Must be able to speak, read, write, and understand English
• Strong interest in customer service and an appreciation for wine
• Attention to detail to ensure dishes are thoroughly cleaned and sanitized
  • Previous dishwashing experience preferred, but not required
• Has a professional appearance and demeanor
• Strong organizational and time management skills;ability to manage priorities and tasks
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Uses good judgment with the ability to make timely and sound decisions
• Ability to effectively communicate with people at all levels and from various backgrounds
• Willingness to learn and work in a fast‑paced environment
• Ability to follow instructions and work independently or as part of a team
• High school diploma or equivalent is a plus

Pay Range: $21.00 - $24.00 an hour, and will be included in the tip pool.Final compensation will be dependent upon skills & experience.

Additional Information

Full-time employment is required for eligibility for healthcare benefits (medical, dental and vision coverage).

• Thriving Wellness Community:Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
  • 24/7 online physician consultations
  • virtual mental health resources
  • life coaching
  • engaging employee community groups
  • cash rewards for healthy habits and fitness reimbursements
  • library of on-demand fitness videos
• Career Advancement Opportunities:Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development:Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program:Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training:Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society:To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visitcsr.wonderful.com .
• Giving Back to the Community:Make a difference withWonderful Giving , allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.

As part of The Wonderful Wines portfolio—alongside JUSTIN Vineyards & Winery and Landmark Vineyards—Lewis Cellars is a luxury Napa Valley winery specializing in bold, opulent reds and seductive Chardonnays. The winery emphasizes the importance of the journey from grape to glass, crafting world‑class wines that are unmistakably Lewis. Offering more than 30 years of excellence, Lewis Cellars captures the attention of in‑the‑know wine connoisseurs, having been named Wine Spectator’s Wine of the Year in 2016 for its Cabernet Sauvignon. Discover Lewis at its new Napa Valley estate, opening soon in the historic Stags Leap District on the Silverado Trail, offering sweeping views and a singular, lavish tasting experience. Lewis wines can also be found at LewisCellars.com or through select retailers, fine wine shops, and restaurants. Lewis Insiders are the first to receive access and updates about the latest releases and estate events. To learn more or become an Insider, visit LewisCellars.com, LewisInsiders.com or explore our Corporate Social Responsibility work at csr.wonderful.com/.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement.We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.