EST/CST Remote Collector

Account Control Technology; North Augusta (SC); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking a Remote Call Center Representative to join their team. Successful candidates will possess strong communication skills and a drive to excel in customer service. This remote position offers $15/hour plus monthly bonuses, comprehensive benefits, and a supportive work environment. Ideal for those ambitious and eager to grow their career.

Benefits

Paid training

Growth opportunity

Comprehensive benefits package

Qualifications

• High levels of ambition to grow their career.
• Experience with collections, customer service, sales, or retail.
• A positive, friendly demeanor.

Responsibilities

• Communicate with consumers by telephone to resolve unpaid accounts.
• Provide thorough updates on computer files for calls.
• Counsel delinquent consumers on payment obligations.

Skills

Ambition

Customer Service Experience

Strong Communication Skills

Proficient Computer Skills

Ability to Prioritize Independently

Job description

Overview

After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location: This is a remote/work from home position for CST/EST zones.

Compensation: $15/hour + Monthly Commission Bonus Structure

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people for a rewarding career in the customer service arena.

Why should you consider TSI?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays

Responsibilities

• Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Skip tracing to locate consumer contact information
• Counseling delinquent consumers to assist in finding funds to meet their payment obligations
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all company policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Providing feedback to management concerning possible problems or areas of improvement
• Making recommendations to implement improved processes
• Performing other duties as assigned by management

Qualifications

• High levels of ambition, keen to grow their career
• Experience with collections, customer service, sales, retail or the motivation to learn a new skill
• A positive, friendly demeanor
• Strong communication skills
• Proficient computer skills
• Ability to work and prioritize independently

Remote Position Requirements

• The minimum internet speed requirements for remote work are as follows:
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Note: This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.