Escrow Unit Lead & Process Optimizer

ROC Title; Prescott (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

ROC Title is seeking an experienced Escrow Officer in Prescott, Arizona, to manage files and lead a team. This role requires ensuring efficiency in operations, delegating tasks, and maintaining excellent customer service standards.

The ideal candidate will have over 5 years of escrow experience, strong organizational skills, and a proven ability to communicate effectively. The position includes responsibilities such as training staff and resolving issues professionally.

Qualifications

• 5+ years of experience as an Escrow Officer required.
• Proficiency in Google and Microsoft Office; typing 40 WPM+.
• Minimum book of business of $15,000 a month.

Responsibilities

• Run a Sale/Refinance unit from opening to closing.
• Handle all customer inquiries and escalate as necessary.
• Provide training to Escrow Assistants/Escrow Processors.

Skills

Customer service

Problem-solving

Communication

Organization

Team collaboration

Education

High School Diploma or Equivalent

Tools

Google Suite

Microsoft Office

Qualia

Windows/Mac operating systems

Job description

ROC Title is seeking an experienced Escrow Officer in Prescott, Arizona, to manage files and lead a team. This role requires ensuring efficiency in operations, delegating tasks, and maintaining excellent customer service standards.

The ideal candidate will have over 5 years of escrow experience, strong organizational skills, and a proven ability to communicate effectively. The position includes responsibilities such as training staff and resolving issues professionally.