Escrow Support Specialist - Customer Experience

ForFutures Financial, Planning, a financial advisory practice of Ameriprise Financial Services LLC; Avon (IN); On-site; USD 24,796 - 34,440; Full time

Job summary

First American in Avon, Indiana, is seeking an Escrow Assistant to join our in-office team. You will support the escrow process, communicate with customers, and help interpret title commitments to ensure smooth closings.

The role requires strong organizational skills, 2+ years escrow experience preferred, and proficiency with MS Office. A high school diploma or equivalent is required. This is an in-office position at 10100 East US 36, Avon, IN.

Qualifications

• Passion for helping customers while maintaining a professional and positive attitude.
• Excellent verbal and written communication with both our internal teams and external customers.
• Problem solver with strong organizational skills, detail oriented, a natural curiosity with an eagerness to learn.
• Thrives in contributing to a team working together to deliver beyond customer expectations.
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies.
• High school diploma or equivalent.
• 2+ years escrow-related experience preferred.

Responsibilities

• Assist in the escrow process, such as opening orders, reading title commitments, and taking necessary steps to clear title.
• Communicate regularly with customers during the escrow process flow.
• Interpret various agreements as they relate to escrow closings.
• Working with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience.

Skills

Escrow experience

Customer service

MS Office

Education

High school diploma or equivalent

Job description

First American in Avon, Indiana, is seeking an Escrow Assistant to join our in-office team. You will support the escrow process, communicate with customers, and help interpret title commitments to ensure smooth closings.

The role requires strong organizational skills, 2+ years escrow experience preferred, and proficiency with MS Office. A high school diploma or equivalent is required. This is an in-office position at 10100 East US 36, Avon, IN.