Escrow Officer Representative - Burlingame, CA

Compass International Holdings; Burlingame (CA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) savings plan with company match

Paid Time Off to Include Holidays, Vac

Paid Family & Paternity Leave

Life Insurance

Business Travel Accident Insurance

LinkedIn Learning

Tuition reimbursement

Employee Referral Program

Adoption Assistance Program

Employee Assistance Program

Health and Wellness Program and Incent

Employee Discounts

Employee Resource Groups

Job summary

Compass International Holdings is seeking an escrow officer who acts as the human link between contracts, lenders, title companies, and homebuyers. You review contracts at the start, verify paperwork, and ensure timely, accurate closings while maintaining compliance.

You will manage multiple transactions with agents and clients, keep everyone informed, and deliver white-glove service through meticulous attention to detail and strong communication.

Qualifications

• Education: High school diploma or equivalent; required continuing education as needed.
• Experience: Two to three years of escrow experience on front- and back-end processes.
• Certification: Notary public and escrow officer licenses.
• Industry awareness: Knowledge of closing process.
• Computer skills: Proficiency with Microsoft Office suite.
• Communication: Strong written and verbal skills to keep parties updated.

Responsibilities

• Know the contract from start to finish and drive timely, accurate closings.
• Verify all paperwork so escrow closes on time and correctly.
• Coordinate with lenders and underwriters to fund transactions.
• Build and maintain relationships with agents, attorneys, lenders, and government agencies.
• Reach out to new agents and provide white-glove service to retain business.
• Train escrow assistants and delegate tasks to enable advancement.
• Be present at closing and ensure a positive experience for all parties.

Skills

Attention to detail

Organization

Communication

Client relations

Problem solving

Timely delivery

Education

High school diploma or equivalent

Notary public license

Escrow officer license

Job description

What you'll do:

As an escrow officer, you're the human link between our process and people. You're there at the beginning, reviewing contracts and following instructions. You're there in the middle, ensuring that all the associated paperwork is completed efficiently and accurately. You're working with agents and their clients to keep the process moving forward, verifying that titles are clean, taxes are paid, and loans are funded. Finally, you're there at the end, to assure that no funds or property will change hands until all terms have been carried to completion.

Who you are:

• Trusted consultant, maintaining a positive, can-do attitude that gives agents and homebuyers alike the confidence that their transaction is in reliable, good hands and will be completed on time.
• Problem solver, using your industry knowledge to identify potential issues; recognizing what's wrong, knowing how to fix it, and avoiding unnecessary delays.
• Constant learner, staying on top of changing rules and regulations to avoid setbacks and enable transactions to close on time.
• People reader, recognizing and adapting to an agent's or homebuyer's personality and mood to make them feel comfortable, even when delivering bad news; showing empathy to ease their frustration and give them confidence that you're in their corner.
• Multi-tasker, highly organized, being able to work a large number of contracts with numerous agents, buyers, and sellers simultaneously under deadline pressure.

Your responsibilities:

• Jack - or Jill - of all trades: Knowing the intricacies of the contract from beginning to end, ensuring that it is closed in a timely, efficient, and error-free manner.
• Devoted to detail: Verifying all paperwork is complete so that escrow closes on time and correctly.
• Following the money: Working with lenders and underwriters to ensure that all the I's are dotted and T's are crossed to fund and complete transactions.
• Relationship building: Establishing and maintaining relationships with essential industry players - agents, attorneys, lenders, surveyors, and government agencies - that enable you to smoothly manage transactions.
• Business builder: Reaching out to new agents, earning their confidence and trust, and creating opportunities to market our business; retaining agents by providing them with white-glove service.
• Talent builder: Training escrow assistants to open opportunities for advancement; delegating, auditing work, answering questions, and giving direction.
• Sealing the deal: Being present at closing and making it a positive, memorable experience for agents and buyers.

Qualifications:

What you must have:

• Education: High school diploma or equivalent; take continuing education courses as required.
• Experience: Two to three years of escrow experience, both front- and back-end experience.
• Certification: Notary public and escrow officer licenses.
• Industry awareness: Technical knowledge of closing process.
• Computer skills: Proficiency with Microsoft Office suite.
• Communications skills: Strong written and verbal skills to keep agents, buyers, sellers, and all other parties up to date with the process and work with them to resolve issues.

What we'd like you to have:

• One year of escrow closing experience.
• An existing client base that will follow them to our company.

Anywhere is proud to offer a comprehensive benefits package to our employees including:

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
• 401(k) savings plan with company match
• Paid Time Off to Include Holidays, Vacation Time, and Sick Time
• Paid Family & Paternity Leave
• Life Insurance
• Business Travel Accident Insurance
• All employees receive access to LinkedIn Learning
• Tuition reimbursement for approved programs
• Employee Referral Program
• Adoption Assistance Program
• Employee Assistance Program
• Health and Wellness Program and Incentives
• Employee Discounts
• Employee Resource Groups