Escrow Manager

Truist Wealth; Richmond (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Truist Wealth seeks a Manager of Escrow to provide leadership and strategic direction for the Escrow team within a highly regulated mortgage servicing environment.

You will oversee end-to-end escrow operations, including Tax, Insurance, and Escrow Analysis, while managing vendor relationships and ensuring compliance across multiple sites. Strong leadership and risk management skills are essential.

Qualifications

• Minimum 5+ years in mortgage servicing or loan operations.
• Minimum 5+ years of leadership or supervisory experience.
• Strong knowledge of mortgage servicing systems and investor guidelines.
• Advanced understanding of regulatory and compliance requirements.

Responsibilities

• Lead and develop Escrow team overseeing complex service functions.
• Manage Property Tax and Property Insurance operations and vendor relationships.
• Oversee Flood zone tracking and Escrow Analysis processing.
• Ensure compliance with servicing SLAs and regulatory requirements.
• Direct day-to-day operations to meet deadlines in a high-volume environment.
• Monitor performance metrics and drive workflow improvements.

Skills

Leadership

Coaching and development

Regulatory compliance

Operational risk management

Vendor management

Mortgage servicing knowledge

Strategic direction

Education

Bachelor's degree

Tools

MSP

Job description

Job Summary

Responsible for providing leadership, oversight, and strategic direction for the Escrow team, ensuring effective management of specialized servicing activities, regulatory compliance, and operational risk mitigation and serves as a key liaison across departments to support seamless execution of Escrow processes. The Manager of Escrow is responsible for leading a team that manages complex, high-risk mortgage servicing activities within a highly regulated environment. This role oversees end‑to‑end operations for escrow functions of Tax, Insurance or Escrow Analysis production and compliance. The role also overseas large complex vendor relationships including payment of clients escrowed items for taxes and insurance and monitoring of properties requiring flood insurance as well as investor‑driven transactions. Must be eligible to manage or perform loan origination or servicing functions under Mortgage Investor or government agency guideline requirements.

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)

If you have a disability and need assistance with the application, you can request a reasonable accommodation.

Essential Duties and Responsibilities

1. Lead, coach, and develop a team of Escrow specialists overseeing complex service functions.
   
   
   • Property Tax Operations and vendor Management
   
   
   • Property Insurance Operations and vendor Management
   
   
   • Optional Insurance
   
   
   • Flood zone property tracking
   
   
   • Escrow Analysis processing
   
   
   • Interest on Escrow
   
   


2. Provide ongoing coaching and feedback to provide accuracy, accountability, and efficiency.


3. Address performance gaps and reinforce expectations aligned with compliance and operational goals.


4. Lead efforts to build a forward‑thinking team environment, where employees anticipate risks, understand downstream impacts, and make informed, compliant decisions.


5. Direct and manage day‑to‑day operations to ensure work is completed accurately, timely, and in alignment with established service level expectations.


6. Establish clear priorities and ensure effective workload distribution to support productivity, efficiency, and balanced capacity across the team.


7. Monitor and analyze performance trends, including turn times, backlog, and completion rates, to proactively address gaps and ensure consistent execution.


8. Reinforce strong time management practices, ensuring team members are effectively prioritizing tasks and meeting deadlines in a high‑volume environment.


9. Drive accountability across the team by setting clear expectations and consistently monitoring follow‑through and ownership of assigned responsibilities including teams at multiple sites, off‑shore and vendor teammates.


10. Identify opportunities to improve workflow efficiency, reduce rework, and streamline processes while maintaining compliance standards. Monitor performance metrics, productivity, and quality results to ensure adherence to standards.


11. Ensure full compliance with all servicing SLAs, regulatory requirements, investor guidelines and internal policies governing escrow operations.


12. Lead business unit through audit engagements by collaborating with internal partners to demonstrate process expertise, effectiveness and risk mitigation.


13. Oversee large financial transactions.

Qualifications

• Minimum 5+ years of mortgage servicing or loan operations experience, bachelor’s degree.


• Minimum 5+ years of leadership or supervisory experience.


• Strong knowledge of:
  
  
  • Mortgage servicing systems (e.g., MSP), Investor guidelines (Fannie Mae, Freddie Mac, FHA, VA)
  
  
  • Ability to interpret legal, financial, and investor documentation.
  
  


• Advanced understanding of regulatory and compliance requirements (CFPB, Federal and State laws).


• Strong knowledge of mortgage servicing and regulatory requirements (including Rex X and NFIP).

Preferred Qualifications

• Provide leadership, guidance, and performance management, ensuring alignment with organizational goals and service standards.


• Proven leadership and team management experience.


• Excellent cross‑functional collaboration and communication skills.


• Experience in risk management, compliance oversight, and audit support.


• Strong analytical and problem‑solving abilities.

Salary

The annual base salary for this position is $70,000 - $100,000.00.

Benefits

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.


• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates.


• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.


• For more details on Truist’s generous benefit plans, please visit our Benefits site.


• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.


• As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

Equal Opportunity/Compliance

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

Truist is a Drug Free Workplace. EEO is the Law. E-Verify IER Right to Work.

About Truist

Truist is a purpose‑driven financial services company, formed by the historic merger of equals of BB&T and SunTrust.

We serve clients in a number of high‑growth markets in the country, offering a wide range of financial services.

At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Learn more about Truist on truist.com.