Escrow Manager

Truist; Richmond (AL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability

AD&D

Tax-Preferred Savings Accounts

401k

Vacation

Sick days

Paid holidays

Job summary

Truist in the United States seeks a Manager of Escrow to provide leadership, oversight, and strategic direction for the Escrow team within a highly regulated mortgage servicing environment. You will guide end-to-end escrow processes including Tax, Insurance, and Escrow Analysis production and compliance, while managing large vendor relationships and ensuring client payments are processed accurately.

You will lead a team across multiple sites, coach staff, monitor performance, and drive

Qualifications

• 5+ years mortgage servicing or loan operations experience.
• 5+ years of leadership or supervisory experience.
• Strong knowledge of MSP and investor guidelines (Fannie Mae, Freddie Mac, FHA, VA).
• Advanced understanding of regulatory and compliance requirements (CFPB, Federal and State laws).
• Knowledge of mortgage servicing and regulatory requirements.

Responsibilities

• Lead, coach, and develop a team of Escrow specialists overseeing complex service functions.
• Manage Property Tax Operations and vendor relationships.
• Oversee Property Insurance Operations and vendor Management.
• Ensure compliance with servicing SLAs and regulatory requirements.
• Monitor performance metrics and drive process improvements.
• Direct day-to-day operations to ensure timely, accurate work.
• Oversee large financial transactions and investor-driven activities.

Skills

Leadership

Mortgage servicing

Regulatory compliance

Vendor management

Process improvement

Team coaching

Communication skills

Education

Bachelor's degree

Tools

MSP

Job description

Need Help?

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Regular or Temporary:

Regular

Language Fluency:

English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for providing leadership, oversight, and strategic direction for the Escrow team, ensuring effective management of specialized servicing activities, regulatory compliance, and operational risk mitigation and serves as a key liaison across departments to support seamless execution of Escrow processes.
The Manager of Escrow is responsible for leading a team that manages complex, high-risk mortgage servicing activities within a highly regulated environment. This role oversees end-to-end operations for escrow functions of Tax, Insurance or Escrow Analysis production and compliance. The role also overseas large complex vendor relationships including payment of clients escrowed items for taxes and insurance and monitoring of properties requiring flood insurance as well as investor-driven transactions.
Must be eligible to manage or perform loan origination or servicing functions under Mortgage Investor or government agency guideline requirements

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• 1. Lead, coach, and develop a team of Escrow specialists overseeing complex service functions.
• o Property Tax Operations and vendor Management
• o Property Insurance Operations and vendor Management
• o Optional Insurance
• o Flood zone property tracking
• o Escrow Analysis processing
• o Interest on Escrow
• 2. Provide ongoing coaching and feedback to provide accuracy, accountability, and efficiency.
• 3. Address performance gaps and reinforce expectations aligned with compliance and operational goals
• 4. Lead efforts to build a forward-thinking team environment, where employees anticipate risks, understand downstream impacts, and make informed, compliant decisions
• 5. Direct and manage day-to-day operations to ensure work is completed accurately, timely, and in alignment with established service level expectations.
• 6. Establish clear priorities and ensure effective workload distribution to support productivity, efficiency, and balanced capacity across the team.
• 7. Monitor and analyze performance trends, including turn times, backlog, and completion rates, to proactively address gaps and ensure consistent execution.
• 8. Reinforce strong time management practices, ensuring team members are effectively prioritizing tasks and meeting deadlines in a high-volume environment.
• 9. Drive accountability across the team by setting clear expectations and consistently monitoring follow-through and ownership of assigned responsibilities including teams at multiple sites, off-shore and vendor teammates.
• 10. Identify opportunities to improve workflow efficiency, reduce rework, and streamline processes while maintaining compliance standards Monitor performance metrics, productivity, and quality results to ensure adherence to standards.
• 11. Ensure full compliance with all servicing SLAs, regulatory requirements, investor guidelines and internal policies governing escrow operations.
• 12. Lead business unit through audit engagements by collaborating with internal partners to demonstrate process expertise, effectiveness and risk mitigation.
• 13. Oversee large financial transactions.

Qualifications

Required Qualifications:

• 1. Minimum 5+ years of mortgage servicing or loan operations experience, bachelor’s degree
• 2. Minimum 5+ years of leadership or supervisory experience
• 3. Strong knowledge of:
  • Mortgage servicing systems (e.g., MSP), Investor guidelines (Fannie Mae, Freddie Mac, FHA, VA)
  • Ability to interpret legal, financial, and investor documentation.
• 4. Advanced understanding of regulatory and compliance requirements (CFPB, Federal and State laws)
• 5. Strong knowledge of mortgage servicing and regulatory requirements (including Rex X and NFIP)

Preferred Qualifications:

• 1. Provide leadership, guidance, and performance management, ensuring alignment with organizational goals and service standards
• 2. Proven leadership and team management experience
• 3. Excellent cross-functional collaboration and communication skills
• 4. Experience in risk management, compliance oversight, and audit support
• 5. Strong analytical and problem-solving abilities

The annual base salary for this position is $70,000 - $100,000.00

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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