Escrow Branch Team Lead

First American; Columbus (IN); On-site; USD 44,000 - 59,000; Full time

Job summary

First American's Columbus, IN branch is seeking an Escrow Branch Team Lead to direct day-to-day escrow operations and serve as a neutral intermediary in real estate transactions. This role requires 6+ years of escrow officer experience and proven leadership, communication, and customer service skills.

You will manage funds, supervise staff, ensure procedures, and maintain client relationships while driving efficiency and accuracy.

Qualifications

• 6+ years of escrow officer experience
• Strong leadership skills and ability to empower staff
• Excellent written and verbal communication skills
• Customer service focus with responsiveness to client needs
• Teamwork and collaboration across departments
• High school diploma or equivalent

Responsibilities

• Direct the day-to-day operations of the Columbus, IN escrow branch
• Act as a neutral third party between buyers and sellers during real estate transactions
• Manage funds and processes for real estate transactions
• Ensure staff adherence to practices and train employees; prepare reports and audits
• Maintain client base and escalate/resolve issues; guidance on products, services, policies, or transactions

Skills

Leadership

Time management

Team performance

Project management

Communication

Customer service

Teamwork

Education

High school diploma or equivalent

Job description

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Come join our Columbus, IN branch of First American, where we recognize our true worth is our people. We are looking to add an Escrow Branch Team Lead to our growing team. This role involves a combination of leadership responsibilities and Escrow officer related duties.

What You’ll Do

• Responsible for directing the day-to-day operations of an assigned branch where escrow transactions are done
• Act as a neutral third party between buyers and sellers during real estate sales
• Manage funds and processes real estate transactions
• Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations.
• Maintain client base and resolves escalated issues; answers questions and provides guidance regarding products, services, policies, or specific transactions

What You’ll Bring

• 6+ years of directly related escrow officer experience
• Results oriented with strong time management, team performance, and project management skills, and must be highly organized and driven to succeed
• Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential
• Excellent written and verbal communication skills
• Customer service focus - passion for promptly responding to customer needs. Values and solicits customer feedback to improve service
• Teamwork - contribute to building a positive team spirit and exhibits objectivity and openness to others' views; living our values
• High school diploma or equivalent

Pay Range

Pay Range: $32.31 - $43.05 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

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What We Offer

By choice, we don’t simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.