Escrow Assistant (remote)

First American Financial; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading title insurance provider is seeking an Escrow Assistant to join their team. In this fast-paced role, you will support escrow operations, maintain client relationships, and assist with various administrative duties. Ideal candidates will have a high school diploma, problem-solving skills, and a passion for customer service. A competitive pay range of $19.82 - $26.43 per hour is offered, along with comprehensive benefits including medical and 401k.

Benefits

Medical benefits

401k

Employee stock purchase plan

PTO/paid sick leave

Qualifications

• Passion for helping customers while maintaining a professional attitude.
• Excellent verbal and written communication with team and customers.
• Strong organizational skills and attention to detail.

Responsibilities

• Maintain client relationships and manage document updates.
• Review purchase agreements and facilitate the closing process.
• Assist with post-closing activities and resolve title issues.

Skills

Customer service

Organizational skills

Verbal communication

Written communication

Detail-oriented

Problem-solving

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years.

What We Do

Enable you to apply your administrative, support and interpersonal skills to your team and our customer as we lead the industry in transforming how residential real estate transactions are completed.

Come join First American, where we recognize our true worth is our people. We are looking to add an Escrow Assistant to our growing team. In this role you will work in a dynamic, fast-paced setting supporting our Escrow team in a variety of ways including customer support and administrative duties.

What You’ll Do:

• Maintain client relationships to communicate approved document/data changes, updates, and various inquiries on each respective project.
• Review purchase agreements and perform quality reviews to manage/facilitate closing process
• Facilitate title search, review, and verify title search results, and perform research to clear title and provide basic solutions for curative action.
• Perform title policy premium calculation. Familiar with rate manuals and requirements as per state filed rates.
• Produce title insurance policies from template specific to each project and distribute/deliver according to client Service Level Agreements.
• Assist with post-closing activities (packaging/mailing documents, title policy production, review policy against recorded documents)
• Gathers information to resolve title issues
• Performs administrative support for title and/or escrow operations
• Update and gather information
• Facilitate customer requests and respond to inquiries, internal and external
• Routine administrative duties may include proofreading, gathering information, pulling documents, order intake, reviewing data, posting, courthouse recorder, production typing and file preparation

What You’ll Bring:

• Passion for helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with both our internal teams and external customers
• Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn
• Thrives in contributing to a team working together to deliver beyond customer expectations
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
• High school diploma or equivalent
• Escrow-related experience preferred

Pay Range: $19.82 - $26.43 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success.

First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.