Escrow Assistant / Receptionist

Lee Hecht Harrison Nederland B.V.; Phoenix (AZ); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Job summary

Lee Hecht Harrison Nederland B.V. in Phoenix, AZ seeks a Receptionist with mortgage/escrow experience for a direct hire. You will greet clients, handle payments, answer calls, and support daily office operations in a fast-paced environment.

The ideal candidate has at least 1 year in a title, escrow, mortgage or loan servicing setting, excellent communication, attention to detail, and the ability to multitask effectively. A professional demeanor is essential.

Qualifications

• Minimum 1 year of experience in a title company, escrow company, mortgage company, or loan servicing.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy with payments and documents.
• Ability to multitask and meet deadlines in a fast-paced office.
• Professional demeanor with reliable, independent work habits.

Responsibilities

• Serve as the first point of contact at the front desk, greet customers professionally.
• Accept customer payments and issue receipts accurately.
• Answer and manage inbound phone calls; some outbound calls required.
• Communicate with customers in person, by phone, email, and mail.
• Make welcome calls to new accounts.
• Open, sort, and process all incoming mail; stamp checks and distribute documents.
• Perform daily mail runs, including post office pickup and drop-off.
• File and distribute documents; provide general administrative support.
• Assist with basic office tasks to ensure smooth operations.
• Participate in ongoing training to strengthen industry knowledge.

Skills

Communication

Attention to detail

Multitasking

Customer service

Teamwork

Job description

Receptionist – Mortgage/Escrow Experience Required

Schedule: Monday-Friday, 7:00 AM - 4:00 PM
Industry: Mortgage / Escrow / Title / Loan Servicing
Location: Onsite

Position Overview

LHH Recruiting is seeking a professional and reliable Receptionist with prior experience in the mortgage, escrow, title, or loan servicing industry for our client in Phoenix, AZ on a direct hire basis. This role is the front line of the office and plays a critical part in customer service, payment handling, and daily office operations. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced, high-traffic environment.

Key Responsibilities

• Serve as the first point of contact at the front desk; greet customers in a professional and welcoming manner
• Accept customer payments and accurately issue receipts
• Answer and manage inbound phone calls as the first line of contact; some outbound calls required (no collections)
• Communicate with customers in person, by phone, email, and mailed correspondence
• Make welcome calls to new accounts
• Open, sort, and process all incoming mail; stamp checks and distribute documents appropriately
• Perform daily mail runs, including post office pickup and office mail drop-off
• File and distribute documents as needed; provide general administrative support
• Assist with basic office support tasks to ensure smooth daily operations
• Participate in ongoing training courses to strengthen industry knowledge

Required Qualifications

• Minimum 1 year of experience in a title company, escrow company, mortgage company, or loan servicing environment
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy, especially when handling payments and documents
• Ability to multitask and meet deadlines in a fast-paced office setting
• Mature, professional demeanor with excellent customer service skills
• Self-starter who can work independently as well as part of a team
• Business professional appearance
• Reliable, operational vehicle for daily post office mail pickup

Preferred Qualifications

• Previous experience handling high volumes of phone calls and foot traffic
• Strong analytical and problem-solving skills

Pay Details: $19.00 to $21.00 per hour
Search managed by: Chris Collins
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.