Escrow Assistant (In Office)

First American Financial Corp.; Tampa (FL); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k plan

Paid time off

Job summary

First American Financial Corp. in Florida is seeking an Escrow Assistant to support our escrow team in a fast-paced environment.

You’ll open orders, input closing statements, prepare documents for closing, and manage disbursements to help our clients achieve homeownership. You’ll communicate with customers during the escrow process, interpret agreements, and use a variety of technologies to enable smooth transactions.

Qualifications

• High school diploma or equivalent required.
• 2+ years of escrow-related experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Customer-focused with professional attitude.
• Team player who thrives in a collaborative environment.

Responsibilities

• Assist in the escrow process, such as opening orders, inputting closing statement information, preparing documents for closing, handling the complete disbursement and follow-up.
• Communicate regularly with customers during the escrow process.
• Interpret various agreements as they relate to escrow closings.
• Work with a variety of technologies to enable escrow transactions and provide a great customer experience.
• Greet and direct visitors in the office.
• Operate a multi-line telephone system and route calls appropriately.
• Monitor visitor access and issue passes when required, and assist with scheduling as needed.

Skills

Verbal and written communication

Customer service

Problem solving

Organizational skills

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Tools

MS Office Suite

Escrow software

Job description

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people‑first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Come join our Homebuilder Services branch of First American, where we recognize our true worth is our people. We are looking to add an Escrow Assistant to our growing team. In this role you will work in a dynamic, fast‑paced setting supporting our Escrow team in a variety of ways including customer support and administrative duties. This position plays a key role in making the dream of home ownership a reality. This role is accepting applicants who are local to Sarasota, FL or Tampa, FL.

What You’ll Do:

• Assist in the escrow process, such as opening orders, inputting closing statement information, preparing documents for closing, handling the complete disbursement and follow‑up


• Communicate regularly with customers during the escrow process


• Interpret various agreements as they relate to escrow closings


• Working with a variety of technologies to enable escrow transactions and communicate with our customers to provide a phenomenal customer experience


• Greet and direct visitors in office


• Operate multi‑line telephone system to answer incoming calls and directs callers to appropriate personnel


• Monitor visitor access and issues passes when required, may update appointment calendars

What You’ll Bring:

• High school diploma or equivalent


• 2+ years of escrow‑related experience preferred


• Passionate about helping customers while maintaining a professional and positive attitude


• Excellent verbal and written communication with both our internal team and external customers


• Problem solver who has strong organizational skills, is detail oriented, and has a natural curiosity with an eagerness to learn


• Thrives in contributing to a team where we come together to deliver beyond customer expectations


• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.