Escrow Assistant

First American; Naples, Northern (FL, KY); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

medical

dental

vision

401k

PTO/paid sick leave

employee stock purchase plan

Job summary

First American in Naples, FL is seeking an experienced Escrow Production Leader to drive branch operations, oversee real estate transactions, and align goals with our brand standards in a dynamic market.

The role requires 6+ years of escrow officer experience and at least 3 years of leadership, with a strong emphasis on accuracy, teamwork, and customer satisfaction in a fast-paced environment. Travel across Southwest Florida may be required.

Qualifications

• 6+ years of directly related escrow officer experience.
• 3+ years demonstrated leadership experience.
• Results oriented with strong time management, team performance, and project management skills; highly organized and driven to succeed.
• Strong leadership skills; leading by example and empowering employees to reach their full potential.
• Excellent written and verbal communication skills.
• Customer service focus; values and solicits customer feedback to improve service.
• Teamwork – contribute to building a positive team spirit and consider others' views.

Responsibilities

• Drive the strategic direction, operations and revenue generation for branches and key accounts within a defined geographic area.
• Act as a neutral third party between buyers and sellers during real estate sales.
• Manage funds and processes real estate transactions.
• Align branch goals with business unit goals.
• Maintain client base and resolve escalated issues; answer questions and provide guidance regarding products, services, policies, or specific transactions.
• Perform duties of an Escrow production position.

Skills

Escrow officer

Leadership

Time management

Team performance

Project management

Communication

Customer service

Teamwork

Education

High school diploma or equivalent

Job description

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Enable you to manage your own business unit and empower you to oversee operations and drive business through a team. Support you in removing roadblocks for your team, building relationships internally and externally to deliver exceptional customer service and brand awareness. In this role you will work in a dynamic, fast-paced setting managing our Escrow team in a variety of ways including branch operations management, market share growth and aligning business unit goals. This position plays a key role in maintaining the overall success of the branch and our First American brand in your local market. This position will be based in Naples, FL. Travel will be required to support operations across Southwest Florida.

What You’ll Do

• Drive the strategic direction, the operations and revenue generation for branches and key accounts within a defined geographic area
• Act as a neutral third party between buyers and sellers during real estate sales
• Manage funds and processes real estate transactions
• Align branch goals with business unit goals
• Maintain client base and resolves escalated issues; answers questions and provides guidance regarding products, services, policies, or specific transactions
• Perform duties of an Escrow production position

What You’ll Bring

• 6+ years of directly related escrow officer experience
• 3+ years demonstrated leadership experience
• Results oriented with strong time management, team performance, and project management skills, and must be highly organized and driven to succeed
• Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential
• Excellent written and verbal communication skills
• Customer service focus – passion for promptly responding to customer needs. Values and solicits customer feedback to improve service
• Teamwork - contribute to building a positive team spirit and exhibits objectivity and openness to others' views, living our values
• High school diploma or equivalent

Pay

Pay Range: $18.46 - $24.63 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

• medical
• dental
• vision
• 401k
• PTO/paid sick leave
• employee stock purchase plan

First American is an equal opportunity employer in every sense of the term.

Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.

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