Escrow Assistant

firstam; Eagle (ID); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Benefits package

401k

PTO/paid sick leave

Employee stock purchase plan

Job summary

First American in Eagle, Idaho is seeking an Escrow Assistant to support an Escrow Officer and ensure smooth residential closings. The role is full-time and in-office, Monday through Friday, within a collaborative team environment aimed at delivering excellent customer service.

You will handle administrative duties, document preparation, file maintenance, and issue resolution, while leveraging MS Office and strong communication skills to keep closings organized and moving forward.

Qualifications

• High School diploma or equivalent.
• 4+ years of directly related escrow experience.
• Proficiency in handling more complex residential transactions.

Responsibilities

• Performs administrative support duties requiring broad experience and knowledge of escrow policies.
• Prepares documents for transactions, such as closing statements and assignments.
• Creates and maintains files, records, and reports; monitors workflow.
• Responds to inquiries and communicates information to responsible parties.
• May train or provide guidance to less experienced team members.
• May assist Escrow Offices with business development and customer service.

Skills

Escrow transactions

Customer service

Problem solving

Organizational skills

Verbal/written communication

Detail orientation

Data analysis

Operating systems knowledge

Education

High School diploma or equivalent

Tools

MS Office

Job description

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Escrow Assistant | Eagle, Idaho

Join our Eagle team and support an outstanding Escrow Officer in a fun, welcoming office with a strong team culture. In this role, you’ll provide customer service and administrative support throughout the escrow closing process, primarily for residential transactions. You’ll help keep closings organized and moving forward while working alongside teammates who support one another and take pride in delivering a great customer experience.

This is an in-office position, five days per week, in Eagle, Idaho.

Essential Functions

• Performs wide range of administrative support duties requiring broad experience, skill and knowledge of organization and escrow policies and practices. Works independently to resolve a wide range of inquiries.
• Prepares documents for a wide range of transactions, such as closing statements, settlement statements, wraps, assignments, and mobile homes
• Creates and maintains files, records, reports; monitor and track workflow
• Responds to inquiries and gathers information to resolve issuesCommunicates information to responsible parties
• May train / provide guidance to less experienced team members
• May assist Escrow Offices with business development and customer service

Knowledge and Skills/Technology Used

• Broad experience with escrow transactions
• Strong customer service skills
• Problem solving skills
• Strong organizational skills
• Knowledge of MS Office suite
• Excellent verbal/written communication skillsAble to maintain professionalism and a positive service attitude at all times
• Strong detail orientation
• Ability to analyze, compare, interpret and process data
• Strong knowledge of company and/or client operating systems

Typical Education

• High School diploma or equivalent

Typical Range of Experience

• 4+ years experience directly related experience
• Needs proficiency in more complicated residential transactions

Pay Range: $16.63 - $22.18 HourlyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.