Escrow Assistant

firstam; Cody (WY); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Benefits package

Paid time off

401k

Job summary

First American’s Direct division is seeking an Escrow Assistant in Cody, Wyoming to support an Escrow Officer and a welcoming team. You’ll deliver customer service and administrative support through the escrow closing process for residential transactions.

This in-office role requires strong organization, attention to detail, and the ability to communicate clearly with customers, officers, and other parties. Training is provided, and a team-oriented culture awaits.

Qualifications

• High school diploma or equivalent.
• Escrow background helpful, but we will train!

Responsibilities

• Perform a broad range of administrative support duties requiring strong knowledge of escrow policies, practices, and procedures.
• Prepare closing and settlement statements and other documents for residential transactions.
• Create and maintain files, records, and reports while monitoring and tracking transaction workflow.
• Independently respond to inquiries, gather information, and resolve issues related to escrow transactions.
• Communicate relevant information and updates to customers, Escrow Officers, and other responsible parties.
• Provide training and guidance to less experienced team members, as needed.
• Assist Escrow Officers with business development and customer service activities, as needed.

Skills

Customer service

Problem solving

Organizational skills

Verbal communication

Written communication

Attention to detail

Data analysis

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Escrow Assistant | Cody, Wyoming

We’re looking for an Escrow Assistant to join our Cody team supporting an outstanding Escrow Officer and working alongside a fun, welcoming team. You’ll provide customer service and administrative support throughout the escrow closing process, primarily for residential transactions. Bring your expertise and attention to detail to a collaborative environment where teammates support one another and take pride in delivering a great customer experience.

This is an in-office position, five days per week, in our amazing Cody branch!

What You'll Do

• Perform a broad range of administrative support duties requiring strong knowledge of escrow policies, practices, and procedures.
• Prepare closing and settlement statements and other documents for a variety of transactions, including wraps, assignments, and mobile home transactions.
• Create and maintain files, records, and reports while monitoring and tracking transaction workflow.
• Independently respond to inquiries, gather information, and resolve issues related to escrow transactions.
• Communicate relevant information and updates to customers, Escrow Officers, and other responsible parties.
• Provide training and guidance to less experienced team members, as needed.
• Assist Escrow Officers with business development and customer service activities, as needed.

Knowledge, Skills, and Technology

• Strong customer service, problem-solving, and organizational skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and the ability to analyze, compare, interpret, and accurately process data.
• Proficiency with Microsoft Office and strong working knowledge of company and/or client operating systems.
• Ability to work independently while maintaining professionalism and a positive service attitude.

Education and Experience

• High school diploma or equivalent.
• Escrow background helpful, but we will train!

Pay Range: $16.63 - $22.18 HourlyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.