Escalations Coordinator

Uncover; Greenville, Northern (SC, KY); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive base pay

Performance bonuses

Medical, dental, vision

401K with employer match

Paid Time Off (PTO)

Tuition Reimbursement

Parental Leave

Job summary

Global Lending Services LLC is seeking an Escalations Coordinator to ensure positive customer experiences by handling complex loan-related cases at an escalated level of support. In this role you will apply a comprehensive knowledge of the loan process and internal procedures to resolve issues efficiently, while upholding compliance and service excellence.

GLS offers competitive base pay, performance bonuses, robust benefits including medical, dental, vision, 401(k) match, PTO, and tuition

Responsibilities

• Handle complex customer cases as an escalated level of support.

Job description

# Escalations CoordinatorGlobal Lending Services LLC • • Finance, Fintech, Transport • 29m agoSave this role or tell us whether you want more jobs like it.**Why GLS?** **Purpose**: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. **People**: Join a culture of over 1,000 employees who *Care Deeply* and *Think Boldly*, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. **Growth**: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us! **Benefits**: GLS offers the below great benefits for your amazing work!o Competitive base pay and performance bonuses, dependent on roleo Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disabilityo 401K with employer match and 100% immediate vestingo Paid Time Off (PTO) and paid company holidays to help you balance work and personal lifeo Paid Volunteer Time Off (VTO) Annuallyo Tuition Reimbursement o Parental Leave o Business casual work environment **What does it mean to be an Escalations Coordinator with GLS?**The Escalations Coordinator will play a vital role in ensuring positive customer experiences. This position will use comprehensive knowledge of the loan process as well as internal processes and procedures to handle complex customer cases as an escalated level of support.