ESC (Emotional Support Center) Services & Data Specialist

Hill Country Mental Health and Developmental Disabilities Centers; Kerrville (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

PPO health insurance plan with option

PPO dental plan and vision insurance

Employer paid life insurance

401(a) plan with employer matches

457/403(b) plan

Generous paid time off

Paid sick time

Supportive work environment

Job summary

Hill Country Mental Health and Developmental Disabilities Centers is seeking an ESC Services & Data Specialist to coordinate daily administrative operations of the Emotional Support Center while ensuring a welcoming, trauma-informed environment for clients seeking services.

You will serve as the main contact, manage client records, support therapists, assist with data collection and reporting, and help orient volunteers, interns, and staff.

Job description

ESC (Emotional Support Center) Services & Data Specialist

Help us help others:

The ESC Services & Data Specialist coordinates the daily administrative operations of the Emotional Support Center while providing exceptional customer service, maintaining program data, supporting clinic operations, and ensuring a welcoming, trauma-informed environment for individuals seeking services.

All MHDD employees commit to our mission TO EMPOWER PEOPLE-FOSTER HOPE-SUPPORT CHOICE-CELEBRATE SUCCESS.

You will get to:

• Coordinate daily administrative operations and front office functions of the Emotional Support Center.
• Serve as the primary point of contact for individuals seeking services by answering phones, greeting visitors, scheduling appointments, and responding to inquiries.
• Support therapists and program staff by coordinating schedules, maintaining clinic workflow, and assisting with client intake.
• Assist individuals with resource navigation and provide information regarding available behavioral health and community services.
• Maintain accurate client records, program databases, and administrative documentation in accordance with agency and grant requirements.
• Assist with data collection, reporting, quality improvement activities, and program evaluation.
• Provide administrative support to the ESC Director, including preparation of reports, correspondence, meetings, and operational documents.
• Maintain office systems, supplies, forms, and resource materials necessary for daily operations.
• Use trauma-informed communication, maintains professional boundaries, and follows established safety procedures when interacting with individuals experiencing emotional distress.
• Maintain confidentiality of client, employee, and organizational information in accordance with agency policies and applicable regulations.
• Participate in community outreach, disaster response, public education, and special events as assigned.
• Support development of educational materials and community resources.
• Assist with orientation of volunteers, interns, or temporary staff as assigned.
• Promote a welcoming, inclusive, and stigma-free environment.
• Serve as an ambassador for the Emotional Support Center throughout the community.
• Assist with orientation of volunteers, interns, or temporary staff as assigned.

You'll definitely need:

• High school diploma/GED
• Minimum of two years' experience in human services, office administration or providing support and customer service in a medical setting utilizing Microsoft Office, data entry, databases and office software.
• Excellent organizational and communication and interpersonal skills
• Knowledge of community resources
• Maintain valid Texas state Driver's License and auto insurance.
• Complete and maintain both CPR certification and Prevention and Management of Aggressive Behavior training within the first 3 months of employment

Preferred:

We're excited to provide:

• PPO health insurance plan with option to add dependents.
• PPO dental plan and vision insurance options for healthy teeth and eyes.
• Employer paid life insurance.
• 401(a) plan, employer matches your contributions dollar for dollar up to 8% of your salary. You are 100% vested after 3 years of service.
• 457/403(b) plan, employees are immediately eligible to contribute pre-tax earnings.
• Generous paid time off for fun and vacations and paid sick time for when you're under the weather.
• Authentic and caring environment where folks care about each other and want to do good in