eSales Agent - Mercedes Benz of Denver

Sonic Automotive; Denver (CO); On-site; Full time

Job summary

Join a leading automotive company as an eSales Agent in Denver, where you'll engage with customers to facilitate vehicle sales. This role emphasizes exceptional customer service and requires strong communication skills. Enjoy competitive pay and benefits while working in a supportive environment.

Benefits

Medical

Dental

Vision

HSA

401k

PTO

Award winning training

Personal Automotive Concierge Service

Qualifications

• Minimum 1 year call center or sales focused experience.
• Exceptional communication skills, both written and verbal.
• Ability to perform in a fast paced environment.

Responsibilities

• Answer inbound phone calls, internet inquiries, and chats.
• Provide timely, relevant responses to customer questions.
• Generate sales and acquisition appointments.

Skills

Communication

Organizational Skills

Teamwork

Time Management

Job description

5 days ago Be among the first 25 applicants

Company Description

Company Description

Mercedes Benz of Denver is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Salary: $18 / hr with tiered bonuses based on performance

Our Associates Are Happy To Work Here Because

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.
  
  

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries promptly, professionally, accurately and courteously.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Duties And Responsibilities

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs
  
  

Qualifications

• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required
  
  

Required

• All applicants must be authorized to work in the USA.
• Valid Driver's License and good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.
  
  

Additional Information

It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.

The E-Sales Agent position has a pay scale consisting of the following, Wages included base hourly compensation of($18/hr )

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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