eSales Agent - Audi Rockville

Sonic Automotive; Rockville (MD); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in the automotive sector is seeking an eSales Agent to enhance customer engagement and drive sales. This role focuses on providing exceptional service through effective communication and relationship-building with potential customers. The ideal candidate will thrive in a fast-paced environment, utilizing CRM tools to manage inquiries and appointments. With a commitment to excellence, this position offers the opportunity to grow within a dynamic team and contribute to the dealership's success. If you have a passion for customer service and sales, this is the perfect opportunity for you.

Qualifications

• 1 year of experience in sales or call center environments.
• Strong communication and organizational skills are essential.

Responsibilities

• Engage with customers via phone and internet inquiries.
• Generate sales appointments and provide relevant information.

Skills

Call Center Experience

Sales Skills

Communication Skills

Organizational Skills

Customer Relationship Management

Education

High School Diploma

Tools

CRM Software

Lead Management Tools

Job description

eSales Agent - Audi Rockville in Rockville, MD at Sonic Automotive

Job Type: Sales

Experience: Associate

About

Audi Rockville, Sonic Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Job Description

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs

Requirements:

• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

All your information will be kept confidential according to EEO guidelines.