eSales Agent Audi Rockville

Sonic Automotive; Rockville (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in the automotive sector is looking for an eSales Agent to enhance customer engagement and drive sales. This role focuses on providing a premium customer experience by responding to inquiries and generating appointments. Ideal candidates will have strong communication skills and a background in sales or call center environments. Join a team that values growth and excellence, where your contributions directly impact customer satisfaction and sales performance. If you're ready to take your career to the next level, this opportunity is for you.

Qualifications

• Minimum 1 year of call center or sales experience required.
• Exceptional communication skills, both written and verbal.

Responsibilities

• Engage with customers through phone calls and internet inquiries.
• Generate sales appointments and provide timely responses.

Skills

Customer Service

Sales Skills

Communication Skills

Time Management

Organizational Skills

Education

High School Diploma

Tools

CRM Software

Lead Management Tools

Job description

Company Description

Audi Rockville, Sonic Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Job Description

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Qualifications

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs

Additional Information

Requirements:

• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

All your information will be kept confidential according to EEO guidelines.