ES- Customer Support Supervisor - Hazardous Waste

Republic Services; United States; Remote; USD 75,000 - 113,000; Full time

Job summary

A leading environmental services company is seeking a Customer Support Supervisor to manage a team and ensure customer satisfaction in hazardous waste management services. The role requires 5+ years of experience in the industry and offers remote work opportunities with some travel. The salary ranges from $75,100 to $112,700, depending on experience and qualifications. Benefits include comprehensive medical coverage, 401(k), and employee discounts.

Benefits

Comprehensive medical benefits

401(k) with company match

Employee Stock Purchase Plan (ESPP)

Qualifications

• 5+ years of hazardous waste management industry experience.

Responsibilities

• Manage a team of Customer Support Specialists.
• Interface with regulators, customers, and salesforce.
• Monitor calls for quality assurance.
• Create budgets and track expenditures.
• Provide training and guidance to staff.

Skills

Advanced knowledge of Excel

Advanced knowledge of Word

Advanced knowledge of PowerPoint

Experience with RCRA

Experience with DOT

Experience with TSCA

Job description

JOB SUMMARY: The Customer Support Supervisor - Environmental Solutions manages the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects and high-level customer concerns. This position will interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste.

PRINCIPAL RESPONSIBILITIES:

• Works with sales representatives on pricing, scheduling and transportation issues.
• Monitors calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.
• Recommends approaches and services to provide customers with exceptional service.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Studies and standardizes procedures to improve efficiency.
• Interfaces with customers and operations to make sure projects are completed as requested.
• Provides proposals in reply to customer's requests for services.
• Makes decisions on how to schedule and coordinates transportation services.
• Arranges off-site shipments, prepares profiles, manifests and corresponds with transportation department.
• Ensures that customer service supports sales representatives in their effort to secure and maintain a client base.
• Gathers information and completes audits from customers.
• Partners with attorneys to draft and revise contracts.
• Create budgets and tracks expenditures.
• Provides training and guidance to staff to ensure performance goals are established, tracked and achieved.
• Manages customer service function to ensure smooth and efficient operations.
• Participates in strategic planning to sustain and grow programs and service.
• Performs other job-related duties as assigned or apparent.

QUALIFICATIONS

• Advanced knowledge of Excel, Word, and PowerPoint
• Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies

MINIMUM QUALIFICATIONS

• 5+ years of hazardous waste management industry experience

This position is remote but we are looking for someone in the Pacific area who can work MST hours. Travel could be around 20-25%.

Salary range: $75,100.00 - $112,700.00 (dependent upon ES and Supervisory experience).

Pay Range: $75,120.00 - $112,680.00

Bonus Plan Details (if applicable): Bonus - Annual Incentive (MIP) Target, 10% Annual

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

Washington PTO: https://www.republicservices.com/sites/default/files/legacy_documents/Washington-PTO-Table.pdf

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.