ERS-Service Coordinator - Red Oak

Vertiv Group Corporation; Dallas (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Vertiv, headquartered in Westerville, Ohio, is a global leader in power, cooling and IT infrastructure solutions and services. The successful candidate will coordinate between field personnel, customers, and the service center, develop daily schedules, and direct technicians’ activities to ensure smooth project execution.

The role involves reviewing reports, providing technical direction to clients, and handling service requests within authority.

Qualifications

• Electrical/technical education and/or engineering degree with strong organizational skills.
• Experience with field engineering and test equipment ideal; able to liaison with customers.
• Proficient with Microsoft Word and internet research; able to use templates and standards.

Responsibilities

• Coordinate between field personnel, customers, and service center.
• Develop daily schedules for all field personnel.
• Coordinate with field personnel the required test equipment for jobs.
• Review simple reports for data completeness prior to supervisor review.
• Provide technical direction to clients and field personnel.
• Respond to customer administrations and service requests; quote jobs within authority.
• Direct shop technicians’ daily activities.
• Maintain equipment asset list and tool checkout system.
• Work with Manager and field engineers to develop weekly invoicing and monthly status reports.
• Train technicians to perform basic testing procedures.

Skills

Action Oriented

Customer Focus

Priority Setting

Organizing

Problem Solving

Time Management

Education

Graduate Engineer (BSEE/BSME)

Electrical Technical School or Military equivalent

High school diploma or equivalent

Tools

Microsoft Word

Internet research

Test equipment

Job description

Summary:

Provideprimarycoordinationbetweenfieldpersonnel,customers,andservicecenter.Schedule manpower and equipment to maximize productivity.Position is mentally demanding, requiring coordination of many activities at once.Provide assistance to manager as directed.

Essential Duties and Responsibilities:

Provideprimarycoordinationbetweenfieldpersonnel,customers,andservicecenter.

• Developdailyschedulesforallfieldpersonnel.
• Coordinatewithfieldpersonneltherequiredtestequipmentforjob.
• Review simple reports (i.e., ground fault, ground resistance) for completeness of data sheets, etc. prior to supervisor’s review.
• Providetechnicaldirectiontoclientsandfieldpersonnel.
• Respondtocustomeradministrationandservicerequests,quotejobswithin limits of authority.
• DirectShopTechnician’sdailyactivities.
• Maintainequipmentassetlistandtoolcheck-outsystem.
• Work with Manager and field engineers to develop weekly invoicing and monthly status reports.
• Traintechnicianstoperformbasictestingprocedures.

Competencies:

Toperformthejobsuccessfully,anindividualshoulddemonstratethefollowingcompetencies:

• Action Oriented– Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise.
• Customer Focus– Is dedicated to meeting the expectations and requirements of internal andexternalcustomer; Getsfirst-handcustomerinformationandusesit forimprovementsin products and services; Acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect.
• Priority Setting – Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
• Organizing– Can marshal resources (people, funding, material, support) to get thingsdone; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
• Problem Solving– Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at first answers.
• Time Management– Uses his/her time effectively and efficiently; sets priorities; valuestime; separates the critical few from the trivial many and concentrates his/her efforts accordingly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educationand/orExperience

• GraduateofapplicableElectricalTechnicalSchoolorMilitaryequivalentandeightyears of field engineer or related experience.
• Completetechnicalcompetencyprograms(ICS,Hipot,G.F.certification).
• Goodcustomerliaisonandahighdegreeofcommunicationandstrongorganizationalskills.
• Strong computer skills including editing, formatting and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment.
• Regularly required to sit for long periods of time, use hands and fingers at computer, reach with hands and arms; talk and hear on the telephone.Specific vision abilities required by this job include close vision and the ability to adjust focus.
• ValidDriver’sLicense.

Education & Certifications:

• Graduate engineer (BSEE/BSME) and no experience; OR
• Graduate of electrical technical school or equivalent, and five years of similar work; OR
• High school diploma or equivalent and eight years of similar work.

Requirements:

• Willing to work flexible hours, weekends, some overnight travel to cover sales territory.
• Regularly required to sit, stand, walk, use hands and fingers, talk and hear. Required to sit and work at computer. Specific vision abilities required by this job include close vision and the ability to adjust focus. Conduct walk-through of construction sites and work in and around electrical equipment.
• Valid Driver’s License required.

TRAVEL TIME REQUIRED

• Up to 20%

THE VERTIV OPPORTUNITY

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

Our Core Principles: Safety | Integrity | Respect | Teamwork | Inclusion

Our Strategic Priorities

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

Vertiv Behaviors

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].