ERP TECHNICAL APPLICATION ADMINISTRATOR

Jasco Products Company; Oklahoma City (OK); Presencial; USD 85.000 - 110.000; Jornada completa

Descripción de la vacante

Jasco Products Company in Oklahoma City seeks an ERP Technical Application Administrator to ensure the reliable, secure operation of the ERP landscape. You will own security administration, environments, releases, workflows, monitoring, and escalation handling within the defined support model.

You will collaborate with the Functional Business Analyst to keep technical changes aligned with approved requirements and release readiness, while you avoid owning business process design or UAT

Formación

• Bachelor's degree or equivalent in IT, CS, or related field.
• 4–7 years of ERP experience, preferably with Microsoft D365.
• Hands-on experience administering, supporting, or delivering enterprise applications or ERP platforms.

Responsabilidades

• Administer ERP application security, including role assignments and access reviews.
• Coordinate ERP environments, refreshes, and readiness across dev, test, training, and production.
• Own technical release coordination, deployment planning, and post-release monitoring.
• Administer and troubleshoot workflows, batch processes, alerts, and endpoints.
• Monitor interfaces and integrations, coordinate recovery and escalation as needed.
• Provide tiered operational support for incidents, service requests, and availability.

Conocimientos

ERP administration

Security administration

Release coordination

Workflow monitoring

Incident management

Cross-team coordination

Documentation

Technical communication

Vendor escalation

Power Automate administration

Educación

Bachelor's degree in Information Technology, Computer Science, Business Systems

Herramientas

Microsoft Dynamics 365

Azure DevOps

Power Automate

Descripción del empleo

Job Details: Job Location: Oklahoma City, OK, Jasco is looking for an ERP Technical Application Administrator that will be responsible for the reliable, secure, and supportable operation of the ERP application landscape. This role owns application security administration, environments, release coordination, workflows, operational support, integration monitoring, and technical escalations. The position partners closely with the Functional Business Analyst so technical changes remain aligned with approved business requirements and release readiness. This position does not own business process design, business requirements approval, UAT business sign-off, training ownership, adoption strategy, or functional backlog prioritization.

Other duties include:

• Administer ERP application security, including role assignments, access requests, segregation-of-duties support, periodic reviews, and access documentation in accordance with company policy.
• Coordinate ERP environments, refreshes, access, configuration movement, maintenance activities, and environment readiness across development, test, training, and production landscapes.
• Own technical release coordination, including deployment planning, change records, sequencing, validation steps, rollback considerations, and post-release monitoring.
• Administer and troubleshoot application workflows, batch processes, scheduled jobs, alerts, endpoints, and other operational components within the assigned support model.
• Monitor interfaces and integrations, identify failures or delays, coordinate recovery, maintain runbooks, and elevate issues to internal specialists, partners, or vendors.
• Provide tiered operational support for technical incidents, service requests, access issues, workflow failures, integration exceptions, and application availability concerns.
• Manage technical escalations by gathering diagnostic information, documenting impact, engaging the appropriate support resource, tracking resolution, and communicating status.
• Partner with infrastructure, security, data, integration, development, and vendor teams to coordinate dependencies and maintain supportability.
• Support technical testing for updates, integrations, security changes, workflows, performance, and deployment readiness.
• Maintain technical documentation, including environment inventories, security procedures, integration catalogs, release records, monitoring procedures, support runbooks, and escalation paths.
• Coordinate platform updates and vendor releases, assess technical impacts, and partner with the functional role on business testing and communications.
• Support data migration and data maintenance activities from a technical administration perspective, including environment readiness, access, execution coordination, monitoring, and issue escalation.
• Provide administration and governance support for approved automation and workflow tools associated with the ERP landscape, including Power Automate where assigned.
• Track technical support measures such as incident trends, integration failures, release outcomes, access-review completion, system availability, and recurring root causes.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Business Systems, or a related field, or an equivalent combination of education and relevant experience.
• 4-7 years of relevant ERP experience preferable with Microsoft D365
• Progressive experience administering, supporting, or delivering enterprise applications or ERP platforms is required. Experience with Microsoft Dynamics 365 Finance and Supply Chain Management or a comparable cloud ERP platform is preferred.
• Hands-on experience with application security, environments, releases, workflows, integrations, monitoring, troubleshooting, and vendor escalation is required.
• Strong documentation, incident management, analytical, and cross-team coordination skills is required.
• Ability to communicate technical risk, impact, options, and status to both technical and business audiences is required.
• Experience with Microsoft Power Platform, including Power Automate administration and support is preferred.
• Experience with Azure DevOps or comparable release, backlog, testing, and change-management tooling is preferred.
• Experience supporting integrations involving EDI, warehouse management, ecommerce, finance, customer service, or supply chain applications is preferred.
• Knowledge of identity and access management, segregation of duties, audit controls, cloud service operations, and structured incident management is preferred.

Jasco is an Equal Opportunity/Affirmative Action/E-Verify Employer