ERP Consultant, Senior (Customer Order Management)

Infor Inc.; Location (WV); Hybrid; USD 90,000 - 130,000; Full time

Job summary

A leading company in business cloud software seeks a Senior Consultant to implement Customer Order Management functions on M3 projects. This role requires extensive experience with ERP systems, focusing on Sales Order Management, process optimization, and client training. The position demands up to 75% travel across North America and provides opportunities to work with clients in various industries.

Qualifications

• Experience in Sales Order Management business processes within an ERP system.
• Experience in multiple ERP implementation projects focusing on Customer Order Management.
• Ability to travel up to 75% across North America.

Responsibilities

• Assist clients in realizing business benefits through full lifecycle implementations.
• Lead design processes for client implementations with functional business requirements.
• Provide training to clients' key and end users.

Skills

Sales Order Management

ERP implementation

Customer Order Management

Process Optimization

Job description

The Senior Consultant is responsible for implementing Customer Order Management (COM) functions on Infor Consulting Services M3 implementation projects. This is a billable consulting role that plays a key role in project execution. Infor Consultants collaborate with clients to implement Infor software and recognized industry solutions, focusing on cost management, customer service improvement, and business process optimization. The job holder will provide business process and application consulting services, including process design, application configuration, testing, and client training on Infor software, technologies, and tools.

A Day in the Life Typically Includes:

• Assist in the realization of business benefits for clients.
• Participate in full life cycle client-facing implementation projects relating to Infor applications, working as part of an Infor Project team.
• Lead the information gathering and design process for a client implementation, including the development of functional business requirements and solution scope documents.
• Develop and execute test plans and test software configurations.
• Provide training to client’s key and end users.
• Provide implementation consultancy and application best practice advice.
• Provide regular internal reports on the status of projects.

Basic Qualifications:

• Experience in Sales Order Management business processes within an ERP system, which may include: Pricing strategies, Costing models, Bonus/Commission structures, Discount management, Supplier Rebates, Quotation management, Trade Agreements, and Sourcing Rules.
• Experience in multiple ERP implementation projects, with focus on Customer Order Management and/or Sales Order Management.
• Experience in ERP implementations with direct client interaction, including facilitating client workshops.
• Experience in the following industry segments: Food & Beverage, Distribution, or Manufacturing, with hands-on ERP configuration and process optimization.
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or sponsorship now or in the future.
• Ability to travel up to 75% throughout North America (US and Canada), based on project needs.

Preferred Qualifications:

• Experience with Infor M3 Sales Order Management Modules including Integration with Credit Card processors.
• Knowledge of Order to Cash, Infor Sales hub and Customer Lifecycle Management processes in Infor M3.
• Experience with Infor OS and Various Customer Order Management Integrations. (Cenpos/EDI/GoSimple/Salesforce)

Location: US Remote (Dallas, TX and Alpharetta, GA)

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

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