eRide Mobility-on-Demand Supervisor - Starting at $27.00/hr

Tompkins Consolidated Area Transit; Town of Ithaca (NY); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Paid time off

Job summary

Tompkins Consolidated Area Transit (TCAT) in Ithaca, NY is hiring a Mobility-on-Demand Transit Supervisor to lead our all-electric MOD service. You’ll supervise operators, help shape policies, and ensure safe, reliable, passenger‑focused service in a dynamic environment.

This role requires supervisory experience, a clean driving record, and flexibility to work nights and weekends. TCAT offers strong benefits, paid leave, and opportunities to grow as public transportation evolves in Tompkins

Qualifications

• Must possess high school diploma or equivalent.
• Experience supervising in transit or dispatch environment is preferred.

Responsibilities

• Oversee daily operations to keep MOD services running smoothly.
• Supervise and support operators, ensuring safe, reliable service & passenger experience.
• Lead training efforts and develop MOD program policies & procedures.
• Monitor operator performance and provide timely feedback.
• Ensure compliance with TCAT policies, DOT/DMV regulations, & NYS Article 19-A testing.
• Be on-call to respond to service issues and assist with emergencies.
• Represent TCAT at events and community meetings.

Skills

Supervisory experience

Interpersonal communication

Safety mindset

Flexibility schedule

Decision-making

Data tracking & analysis

Team collaboration

Customer service orientation

Education

High school diploma or equivalent

Associates degree or technical training preferred

NYS 19A examiner certification

CDL-B driver's license

Tools

Microsoft Office Suite

Job description

Job Details: Job Location: Ithaca, NY 14850, Position Type: Full Time, Education Level: High School, Salary Range: $27.00 - $31.00 Hourly, Job Category: Admin - Clerical, Now Hiring a Mobility-on-Demand (MOD) Transit Supervisor!

Are you a natural leader who is energized by fast-paced environments and cares deeply about quality service and team support? We’re looking for a proactive and people-focused Supervisor to help launch and shape the future of our all-electric, mobility-on-demand transit service! Visit our website to learn more about the Ithaca Electric Transportation Accessibility (IETA) project, expected to launch in Spring 2026.

This is not your average supervisor role! You’ll be at the heart of a rapidly evolving service model, helping us rethink how public transit can better serve our community. You’ll work with a diverse, dedicated team and every day will bring new challenges and opportunities to lead, learn, and grow.

What You’ll Do:

• Oversee daily operations and solve logistical challenges to keep MOD services running smoothly
• Supervise and support operators, ensuring safe, reliable service & great passenger experience
• Lead training efforts and collaboratively develop MOD program policies & procedures
• Monitor operator performance, provide timely feedback, & celebrate wins
• Ensure compliance with TCAT policies, DOT/DMV regulations, & NYS Article 19-A testing
• Be on-call to respond to service issues, coordinate with mechanics, & assist with emergency operations
• Represent TCAT and engage with the community at events and meetings

Why Join TCAT?

• We offer a truly supportive work environment where your leadership makes meaningful impact on the community.
• Opportunities to grow your career in public transportation.
• Excellent benefits including generous contributions to medical insurance as well as fully employer-paid dental, vision, life, and disability insurance.
• Generous PTO: vacation, sick time, paid holidays, floating holidays.
• Be part of a mission-driven team serving passengers and expanding our transit services in Tompkins County!

Schedule:

Service hours TBD, but will include night & weekend operations and on-call responsibilities

Work Environment:

This role blends office work with field supervision — you’ll be out & about supporting operators, attending community events, and making sure everything runs smoothly. Be ready for all kinds of weather and occasional lifting (up to 50 lbs).

Qualifications: Who We’re Looking For:

• Supervisory experience – preferably in a transit or dispatch environment
• Strong, clear, consistent interpersonal communication & leadership skills
• Safety first mindset (and you have the clean driving record to back it up!)
• Flexible schedule, available to be on-call during night & weekend service hours
• Ability to think on your feet and be accountable for decision-making
• Comfort with technology and data - you’ll help track & analyse performance
• Collaborative spirit and a commitment to safety, service, and teamwork!

Additional Details:

• Must possess high school diploma or equivalent
• Formal training of one to two years in a technical or trade school, two years college coursework, or Associate's degree preferred
• 1-2 years of supervisory experience preferred; preferably in a collective bargaining environment
• 3 years of experience in a transit environment preferred
• 2 years of experience in developing and administering training programs
• Must possess good analytical and basic math skills
• Proficient with computer technology and experience with Microsoft Office Suite
• Must possess valid CDL-B driver's license (or obtain one as soon as eligible)
• Must possess NYS 19A examiner's certification (or obtain one as soon as eligible)
• Ability to communicate in a clear and concise manner both verbally and in writing; ability to establish and maintain effective working relationships with employees, management team, and passengers
• Ability to plan and assign work in an efficient and effective manner
• Ability to interpret policies and regulations and apply them in an appropriate manner
• Able to exercise good judgment with respect to employee and passenger welfare, and equipment safety
• Ability to work independently and as a part of a team
• As supervisor of “safety sensitive positions” is subject to periodic drug and alcohol screening