eRAD Tech Support Engineer

RadNet; Somerville (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Join a leader in radiology as a Technical Support Engineer where you'll troubleshoot complex technical issues and provide support for healthcare software. Your role will involve system administration, customer education, and collaboration with cross-functional teams to enhance service delivery. We're seeking candidates with PACS experience and relevant certifications to help ensure success in delivering quality healthcare solutions.

Qualifications

• PACS/Radiology experience required.
• Experience with system administration in Linux.
• Knowledge of archival and storage media.

Responsibilities

• Troubleshoot and resolve technical inquiries for eRAD software.
• Participate in system updates to minimize downtime.
• Educate customers on best practices.

Skills

Technical Troubleshooting

System Administration

Effective Communication

Problem Solving

Education

BA/BS Degree

CompTIA Linux or RHCA or RHCT Certifications

Tools

Windows Operating Systems

Linux

CCNA/CCNP

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Technical Support Engineer, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Troubleshoot and resolve customer technical inquiries related to eRAD software products.
• Participate in system administration duties and projects designed to decrease emergency technical support interactions and system downtime.
• Perform eRAD RIS / PACS system updates.
• Educate customers in system use and best practice methods, enabling them to provide top notch healthcare
• Enlists the support of sales specialists, service resources, engineering resources, development resources and management resources as needed

You Are:

• Genuinely passionate about new technologies and remain current on new tools; assist with evaluation and in making recommendations as necessary to continuously improve efficiency of software development process.
• Able to demonstrate effective and professional communication, while working in close partnership with cross-functional teams and new users
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy solving complex problems

To Ensure Success In This Role, You Must Have:

• PACS/Radiology experience
• BA/BS Degree.
• Comp TIA Linux or RHCA or RHCT Certifications.
• Experience with CCNA/CCNP.
• Experience with all windows operating systems (Server and Windows 7 and above).
• Linux system administration.
• Knowledge of archival and storage media.

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Technical Support Engineer, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Troubleshoot and resolve customer technical inquiries related to eRAD software products.
• Participate in system administration duties and projects designed to decrease emergency technical support interactions and system downtime.
• Perform eRAD RIS / PACS system updates.
• Educate customers in system use and best practice methods, enabling them to provide top notch healthcare
• Enlists the support of sales specialists, service resources, engineering resources, development resources and management resources as needed

You Are:

• Genuinely passionate about new technologies and remain current on new tools; assist with evaluation and in making recommendations as necessary to continuously improve efficiency of software development process.
• Able to demonstrate effective and professional communication, while working in close partnership with cross-functional teams and new users
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy solving complex problems

To Ensure Success In This Role, You Must Have:

• PACS/Radiology experience
• BA/BS Degree.
• Comp TIA Linux or RHCA or RHCT Certifications.
• Experience with CCNA/CCNP.
• Experience with all windows operating systems (Server and Windows 7 and above).
• Linux system administration.
• Knowledge of archival and storage media.