ER Registrar - PRN (as needed) 7pm-7am

Eastern New Mexico Medical Center; Roswell (NM); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Matching 401(k)

Career advancement opportunities

Rewards & Recognition Programs

Exclusive discounts and perks

Job summary

Eastern New Mexico Medical Center in Roswell, NM seeks a PRN ER Registrar to support Emergency Room Registration. You will manage patient intake, verify insurance, collect payments, and ensure accurate records while delivering compassionate service.

Responsibilities include greeting patients, obtaining consent, updating records, and coordinating with clinical teams to keep emergency operations efficient. This role requires attention to detail and strong customer service under pressure.

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of experience in customer service preferred.

Responsibilities

• Greet patients and families in a professional and compassionate manner, ensuring a positive first impression.
• Register patients for emergency services, obtaining all required personal, insurance, and medical information.
• Verify patient identification and insurance details, updating records as needed.
• Obtain signatures on consent forms and explain each consent prior to signing.
• Verify insurance coverage and eligibility for billing purposes.
• Collect patient co-pays/deductibles and inform patients of financial obligations.
• Assist patients with understanding insurance requirements and resolve questions.
• Document thoroughly when patients/signers cannot sign and obtain nurse sign-off when needed.
• Identify proper insurance plan codes to ensure accurate payment.
• Prepare paperwork for quick retrieval and processing of visits.
• Place armband on patients for identification during their stay.
• Notify departments/physicians of patient arrival and follow up if waiting.
• Maintain communication during emergency codes and alert when plans are in place.
• Perform other duties as assigned and maintain regular attendance.
• Comply with all policies and standards.

Skills

Communication skills

Customer service

Insurance verification

EHR systems

Education

Medical office administration training

Healthcare administration

Job description

Seeking a PRN (as needed) ER Registrar to support our Emergency Room Registration department at Eastern New Mexico Medical Center, located at 405 W Country Club Rd, Roswell, NM.

Night Shift: 7:00 am - 7:00 pm, to cover call outs, PTO, and leave requests. This includes weekends and holidays.

We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

What we Offer:

• Matching 401(k)


• Opportunities for Career Advancement


• Rewards & Recognition Programs


• Exclusive Discounts and Perk

Job Summary

The ER Registrar is responsible for managing patient intake and registration processes in the Emergency Department. This role gathers and verifies personal, insurance, and medical information, ensures accuracy and confidentiality of patient records, and delivers high-quality customer service to patients and their families. The ER Registrar plays a key role in facilitating efficient department operations by supporting accurate documentation, insurance verification, and communication across clinical and administrative teams.

Essential Functions

• Greets patients and families in a professional and compassionate manner, ensuring a positive first impression.


• Registers patients for emergency services, obtaining all required personal, insurance, and medical information.


• Verifies patient identification and insurance details, making necessary updates to patient records as needed.


• Obtains patient's or appropriate family members' signature on all necessary consent authorization forms, explaining each consent prior to it being signed.


• Verifies insurance coverage and eligibility, ensuring that all necessary information is captured for billing purposes.


• Collects patient co-pays or deductibles when applicable and inform patients of financial obligations.


• Assists patients with understanding insurance requirements and assist with resolving insurance-related questions.


• Carefully documents on all forms if the patient is unable to sign the consent authorization forms or why a family member signs the forms and has nursing sign off if the patient is unable to sign.


• Verifies insurance and identifies the proper insurance plan codes to ensure accurate and prompt payment.


• Compiles the necessary paperwork to ensure quick retrieval and processing of the patients visit.


• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.


• Notifies department or physicians or the patient's arrival. Follows up with the physician or ancillary department if the patient is left waiting for an extended period of time.


• Maintains communication with key personnel during emergency codes and alerts the facility when emergency plans are in place.


• Performs other duties as assigned.


• Maintains regular and reliable attendance.


• Complies with all policies and standards.

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration preferred


• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required


• 0-2 years of experience in customer service preferred

Knowledge, Skills and Abilities

• Strong communication and customer service skills.


• Knowledge of insurance verification and basic medical terminology.


• Ability to maintain accuracy and attention to detail in a fast-paced environment.


• Familiarity with electronic health record (EHR) systems and registration software.


• Ability to manage sensitive and confidential information appropriately.


• Effective interpersonal skills to work with patients, families, and healthcare teams.


• Ability to remain calm and professional in high-stress or emergency situations.