ER Registrar- PRN

DeTar Healthcare System; Victoria (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

DeTar Healthcare System in Texas seeks an ER Registrar to handle check-in for emergency services on a part-time, hourly-as-needed basis. The role involves collecting personal and insurance details, verifying eligibility, coordinating with clinical and administrative teams, and ensuring accurate patient records for prompt billing.

Expect frequent interactions with patients and families, handling confidential information, and maintaining composure in fast-paced conditions.

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in customer service preferred

Responsibilities

• Greets patients and families in a professional and compassionate manner, ensuring a positive first impression
• Registers patients for emergency services, obtaining all required personal, insurance, and medical information
• Verifies patient identification and insurance details, making necessary updates to patient records as needed
• Obtains patient’s or appropriate family members’ signature on all necessary consent authorization forms, explaining each consent prior to it being signed
• Verifies insurance coverage and eligibility, ensuring that all necessary information is captured for billing purposes
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations
• Assists patients with understanding insurance requirements and assist with resolving insurance-related questions
• Documents on all forms if the patient is unable to sign the consent authorization forms or why a family member signs the forms and has nursing sign off if the patient is unable to sign
• Verifies insurance and identifies the proper insurance plan codes to ensure accurate and prompt payment
• Compiles the necessary paperwork to ensure quick retrieval and processing of the patient’s visit
• Places an armband on each patient before the patient leaves the department to ensure proper identification
• Notifies department or physicians or the patient’s arrival and follows up if the patient is left waiting
• Maintains communication with key personnel during emergency codes and alerts the facility when emergency plans are in place
• Performs other duties as assigned and maintains regular attendance
• Complies with all policies and standards

Skills

Communication

Customer service

Insurance verification

Medical terminology

EHR systems

Registration software

Data accuracy

Confidential information

Interpersonal skills

Stress management

Education

Post-secondary education in healthcare admin

Job description

Job Summary

This is a part time Hourly as needed position. The Shift and schedule depends on the needs of the team and can vary week from week.

The ER Registrar is responsible for managing patient intake and registration processes in the Emergency Department. This role gathers and verifies personal, insurance, and medical information, ensures accuracy and confidentiality of patient records, and delivers high-quality customer service to patients and their families. The ER Registrar plays a key role in facilitating efficient department operations by supporting accurate documentation, insurance verification, and communication across clinical and administrative teams.

Essential Functions

• Greets patients and families in a professional and compassionate manner, ensuring a positive first impression.
• Registers patients for emergency services, obtaining all required personal, insurance, and medical information.
• Verifies patient identification and insurance details, making necessary updates to patient records as needed.
• Obtains patient's or appropriate family members' signature on all necessary consent authorization forms, explaining each consent prior to it being signed.
• Verifies insurance coverage and eligibility, ensuring that all necessary information is captured for billing purposes.
• Collects patient co-pays or deductibles when applicable and inform patients of financial obligations.
• Assists patients with understanding insurance requirements and assist with resolving insurance-related questions.
• Carefully documents on all forms if the patient is unable to sign the consent authorization forms or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Verifies insurance and identifies the proper insurance plan codes to ensure accurate and prompt payment.
• Compiles the necessary paperwork to ensure quick retrieval and processing of the patients visit.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Notifies department or physicians or the patient's arrival. Follows up with the physician or ancillary department if the patient is left waiting for an extended period of time.
• Maintains communication with key personnel during emergency codes and alerts the facility when emergency plans are in place.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in customer service preferred

Knowledge, Skills and Abilities

• Strong communication and customer service skills.
• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention to detail in a fast-paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families, and healthcare teams.
• Ability to remain calm and professional in high-stress or emergency situations.