ER Registrar - FT Nights (7pm-7am)

Community Health Systems; Roswell (NM); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Generous PTO

Extended Illness Bank

401(k) Matching

Career Advancement

Rewards & Recognition

Exclusive Discounts

Job summary

Eastern New Mexico Medical Center in Roswell, NM seeks a full-time ER Registrar to support Emergency Room Registration.

The role handles patient intake, verifies insurance, and ensures accurate records while delivering compassionate service to patients and families. The position includes night shifts and weekend/holiday coverage as part of a dedicated team.

Qualifications

• Strong communication and customer service abilities are required.
• Knowledge of insurance verification processes is preferred.
• Familiarity with electronic health record (EHR) systems is a plus.

Responsibilities

• Greet and register patients for emergency services with empathy.
• Gather and verify personal, insurance, and medical information.
• Verify ID and insurance details and update patient records as needed.
• Explain consent forms and obtain signatures when required.
• Collect co-pays/deductibles and inform patients of financial obligations.
• Maintain accurate documentation for billing and care coordination.
• Communicate with departments to coordinate patient flow and services.

Skills

Communication skills

Customer service

Insurance verification

EHR familiarity

Attention to detail

Confidentiality

Education

Post-secondary ed in health admin

Job description

Seeking a full-time ER Registrar to support our Emergency Room Registration department at Eastern New Mexico Medical Center, located at 405 W Country Club Rd, Roswell, NM.

Night Shift: 7:00 pm to 7:00 am (7 nights on and 6 nights off). This includes weekends and holidays.

We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

What we Offer:

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Generous Paid Time Off (PTO)
• Extended Illness Bank (EIB)
• Matching 401(k)
• Opportunities for Career Advancement
• Rewards & Recognition Programs
• Exclusive Discounts and Perk

Job Summary

The ER Registrar is responsible for managing patient intake and registration processes in the Emergency Department. This role gathers and verifies personal, insurance, and medical information, ensures accuracy and confidentiality of patient records, and delivers high-quality customer service to patients and their families. The ER Registrar plays a key role in facilitating efficient department operations by supporting accurate documentation, insurance verification, and communication across clinical and administrative teams.

Essential Functions

• Greets patients and families in a professional and compassionate manner, ensuring a positive first impression.
• Registers patients for emergency services, obtaining all required personal, insurance, and medical information.
• Verifies patient identification and insurance details, making necessary updates to patient records as needed.
• Obtains patient's or appropriate family members' signature on all necessary consent authorization forms, explaining each consent prior to it being signed.
• Verifies insurance coverage and eligibility, ensuring that all necessary information is captured for billing purposes.
• Collects patient co-pays or deductibles when applicable and inform patients of financial obligations.
• Assists patients with understanding insurance requirements and assist with resolving insurance-related questions.
• Carefully documents on all forms if the patient is unable to sign the consent authorization forms or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Verifies insurance and identifies the proper insurance plan codes to ensure accurate and prompt payment.
• Compiles the necessary paperwork to ensure quick retrieval and processing of the patients visit.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Notifies department or physicians or the patient's arrival. Follows up with the physician or ancillary department if the patient is left waiting for an extended period of time.
• Maintains communication with key personnel during emergency codes and alerts the facility when emergency plans are in place.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in customer service preferred

Knowledge, Skills and Abilities

• Strong communication and customer service skills.
• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention to detail in a fast-paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families, and healthcare teams.
• Ability to remain calm and professional in high-stress or emergency situations.