ER Front Desk Receptionist – Matlock

TotalCare; Arlington (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

TotalCare in Arlington, TX seeks an ER Front Desk Receptionist to provide exceptional patient service, manage check-in, verify insurance, and collect payments in a fast-paced ER environment. Your role includes scheduling, data capture, and EMR entries to ensure smooth patient flow.

Ideal candidates will be English-proficient, computer-literate, and able to maintain composure while handling multiple tasks and patient inquiries in a high-volume setting.

Qualifications

• Excellent customer service and communication skills.
• Must be able to read, write and speak English.
• Computer literate and comfortable with EMR software.

Responsibilities

• Answer phone calls and transfer to appropriate department or person.
• Book patient appointments and process walk-ins.
• Confirm patient appointments for the next clinic day.
• Process paperwork and collect necessary data.
• Scan insurance cards and driver's licenses into the database.
• Verify insurance benefits and eligibility.
• Enter patient information into eClinicalWorks.
• Collect funds for current and past due amounts.
• Balance cash drawer daily.
• Maintain cleanliness and presentation of the front desk area.

Skills

Customer service

Communication

English language

Fast-paced environment

Tools

eClinicalWorks

Job description

The ER Front Desk Receptionist will be required to provide exceptional customer service for our patients; check-in patients, verify insurance and collect appropriate funds for visits, in an extremely fast-paced emergency room environment.

The ER Front Desk Receptionist will be required to provide exceptional customer service for our patients; check-in patients, verify insurance and collect appropriate funds for visits, in an extremely fast-paced emergency room environment.

Responsibilities

• Answer phone calls, transfer to appropriate department/individual
• Book patient appointments and process walk-ins
• Confirm patient appointments for next clinic day
• Process patients' paperwork, ensuring all fields and data is obtained
• Copy/scan patient insurance card & driver's License into database
• Verify patients' current insurance, obtain benefits and eligibility
• Scan patient information into eClinicalWorks
• Interact with patients regarding collection of funds for both current and past due amounts
• Balance cash drawer daily
• Responsible for maintaining cleanliness and presentation of the Office Lobby
• Responsible for organization and presentation of Front Desk area

Requirements

• Must be able to read, write and speak English
• Must be computer literate
• experience with EMR (Electronic Health Records) is preferred
• Must have excellent communication & customer service skills
• Ability to work in a fast-paced environment
• Regular attendance and timeliness are essential functions of this position
• Ability to work in an extremely fast-paced work environment and maintain patient volume and flow
• Ability to multi-task and to change course of action or tasks as needed
• Excellent customer service and verbal communication skills
• Ability to handle pressure from patients, office staff and providers