ER Financial Counselor

Lee Health; Cape Coral (FL); On-site; USD 30,000 - 35,000; Part time

Job summary

Lee Health in Cape Coral, FL is seeking a part-time Registration Services associate to support patient access by completing registrations, verifying insurance, and estimating costs with Epic and billing resources.

You will also handle claims processing, financial screening, and denial prevention in a fast-paced clinical setting, requiring strong communication and multitasking skills.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1+ year in customer relations and 1+ year revenue cycle experience; Epic experience preferred.
• Medical terminology knowledge required; excellent computer skills.

Responsibilities

• Register patients and assist with insurance verification, authorization and price estimation.
• Assist with denial prevention, claims processing and financial screening to maximize reimbursement.
• Confirm patient identity and ensure Medicare/ billing requirements using Epic and online resources.

Skills

Customer relations

Revenue cycle

Telephone etiquette

Communication (verbal & written)

Education

High School diploma or equivalent

Associate degree preferred

Tools

Epic

Job description

Location: Cape Coral Hospital - 636 Del Prado Blvd Cape Coral FL 33990

Department: Registration Services

Work Type: Part Time

Shift: Shift 1/10:00:00AM to 6:30:00PM

Minimum to Midpoint Pay Rate:$21.54 - $25.31 / hour

Summary

As a first point of access for Lee Health customers this position completes and assists with registration, insurance verification, authorization, price estimation, denial prevention, claims processing, and financial screening to secure maximum reimbursement for the Health System. This position is also responsible for confirming patient identity and uses Epic and on-line resources to ensure Medicare medical necessity and billing requirements have been met. It also requires excellent verbal, analytical and customer service skills due to the varying methods of communication which occurs telephonically, in written form, electronically, in person, and bedside in a direct clinical care setting. Requires extensive governmental regulation adherence, computer knowledge and analytical experience to navigate and interpret information provided by a multitude of payers to ensure both claim and billing requirements have been completed, entered, and are accurate. This position also requires general payor contracting and chargemaster experience to ensure accurate price estimation to comply with governmental pricing transparency requirements. This job requires the ability to multi-task while using critical thinking skills to appropriately handle work complexity in a fast-paced work environment, while always providing an exceptional patient experience. Due to the nature of the emergency department, must be able to perform in a physically and emotionally demanding 24/7 work environment.

Requirements

Education: High School diploma or equivalent required. Post high school training or associate degree preferred.

Experience: Minimum of 1 year of experience in customer relations role. Minimum of 1 year of revenue cycle experience, Epic experience preferred.

Certification: N/A

License: N/A

Other: Medical terminology knowledge required. Excellent computer skills. Ability to speak multiple languages is helpful. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service skills are also required, including verbal and written communication.

US:FL:Cape Coral