ER Discharge Coordinator

HCA Healthcare; Fort Worth (TX); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) matching

Tuition assistance

Life insurance

Disability coverage

Job summary

HCA Healthcare is seeking an ER Discharge Coordinator for Medical City Fort Worth to manage bedside scheduling within centralized ER and Urgent Care follow-up programs. The role centers on a bedside-initiated patient experience, aiming to improve contact rate, scheduling immediacy, and overall patient satisfaction.

Responsibilities include communicating with patients and staff, scheduling follow-ups at the bedside when appropriate, upholding quality standards, and delivering exceptional service

Qualifications

• One year of related experience is preferred.

Responsibilities

• Speak with customers, patients and stakeholders in a pleasant and professional manner.
• Schedule patients for follow-up care bedside when appropriate.
• Ensure performance and quality standards are met.
• Provide superior customer service to internal and external customers and patients; support the organization's vision and strategy.
• Suggest ideas for positive changes to department policies and procedures.

Skills

Customer service

Communication

Scheduling

Patient experience

Job description

Schedule: Monday - Friday 12pm-8:30pm Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As an ER Discharge Coordinator with Medical City Fort Worth you can be a part of an organization that is devoted to giving back!

Job Summary And Qualifications

As an ER Discharge Coordinator, you will be responsible for Point of Care (PoC) Patient Bedside scheduling as part of the company’s centralized ER and Urgent Care Follow-up programs. The truest intent of the ER discharge coordinator is a bedside-initiated patient experience, with the objectives of increased contact rate, scheduling immediacy, and improved overall patient experience. You will create and maintain a positive customer experience in a patient-centered, quality-driven environment.

In this role you will:

• Speaks with customers, patients and stakeholders in a pleasant and professional manner; Communicates appropriately and clearly with department leadership, co-workers and customers/patients.
• Will schedule patients for follow-up care bedside when appropriate.
• Ensures performance and quality standards are met.
• Provides superior customer service to internal and external customers and patients; Supports the vision and strategy of the organization, positively promotes the services offered, and elevates issues to leadership as appropriate.
• Suggests ideas for positive changes to department policies and procedures.

Qualifications:

• One year of related experience is preferred.

Benefits

Medical City Fort Worth, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.