ER ADMITTING CLERK (Full-time)

Natchitoches Regional Medical Center; Natchitoches (LA); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Health Insurance coverage (NRMC)

Free generic prescriptions

Walk-In Clinic priority access

Wellness program discounts

Job summary

Natchitoches Regional Medical Center seeks an ER Admit Clerk to compile patient information, verify insurance, and generate admission paperwork for outpatient and inpatient visits. You will work closely with ED nurses, doctors, and staff to ensure accurate data entry and confidentiality across NRMC systems.

Responsibilities include greeting patients, collecting demographics, verifying IDs, processing admissions, and explaining financial obligations.

Qualifications

• High School diploma or Equivalent required.
• 1 year experience of clerical, customer service, public relations or social services work required.
• Experience in hospital environment preferred (if applicable).
• Substitution: a college degree in Social Services field may be substituted for all qualifications.

Responsibilities

• Greet patients and assist with registration and transportation as needed.
• Enter patient data and visit details into the system.
• Print and provide patient documentation for visits.
• Verify patient information and insurance data.
• Explain NRMC hospital policies and procedures to patients.
• Process outpatient/inpatient admissions and update paperwork for room transfers.
• Balance journals and post payments; handle collections securely.

Skills

Communication skills

Data entry accuracy

Customer service

Organizational skills

Discretion with confidential info

Ability to work under stress

Team collaboration

Education

High School diploma or Equivalent

1 year clerical/administrative experience

Experience in hospital environment (preferred)

Tools

Computer/Keyboard proficiency

Office equipment (printer, fax, copier, scanner)

Credit card processing equipment

Job description

Job Type: Full-time
Location: Natchitoches Regional Medical Center
Department: ADMIT DEPARTMENT

The ER Admit Clerk compiles and reviews with patient/significant other/family member/responsible party their personal information, insurance, and financial obligations as required for outpatient and inpatient registrations; enter information into the system accurately and generate required paperwork; safeguard the confidentiality of all patient information; works closely with the ED nurses, doctors, staff and well as other departments within NRMC; implements NRMC Hospital policies on every encounter.

Primary Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the primary responsibilities.

1. 1. Greets patients, assists patient as necessary, (i.e. wheelchair/pail/mask/transport from vehicle etc.).
2. 2. Enters patient’s data and complaint (s) for visit in computer.
3. 3. Prints patient documentation needed for visit
4. 4. Verifies patient date of birth and places armband on patient’s wrist.
5. 5. Hands off patient quick registration form to nursing staff.
6. 6. Secures an open room from nursing staff.
7. 7. Escorts patient to assigned room.
8. 8. Reviews and verifies patient initial information that is already in the system (ID card/insurance card).
9. 9. Checks benefits through all electronic avenues.
10. 10. Explains NRMC hospital & ED policy and procedures.
11. 11. Interviews patient/significant other/family member/responsible party to obtain all relevant demographic and insurance data.
12. 12. Scans all documentation in patient’s electronic account.
13. 13. Upon completion of ED Admit, provides copy of all signed documents, NRMC Privacy Practices, Patient Rights & Responsibilities and Patient Portal.
14. 14. Explains any and/or all financial obligations to patient.
15. 15. Requests appropriate deposit, co-payment, and/or deductible payments.
16. 16. Posts payment transactions into the system appropriately.
17. 17. Balances and closes all journals (written & computerized).
18. 18. Places collections in secure, locked box.
19. 19. Serves as an information resource for patients/doctors/nurses/ and other health care professionals.
20. 20. Answers and handles phone calls, transfer to appropriate department.
21. 21. Process outpatient/inpatient admissions for ED and other NRMC departments (i.e. OB/NB/Lab/SDS etc.).
22. 22. Updates and generates inpatient paperwork for room and/or unit transfers.
23. 23. Makes corrections as necessary.
24. 24. Attends & participates with ED & NRMC meetings.
25. 25. Other duties as assigned/required by supervisor, manager and/or director.
26. 26. May float to other departments as necessary.

1. Computer/basic keyboard, telephone and general knowledge of office machines including printers, fax, copier, scanner and credit card machines.
2. Knowledge of hospital policy and procedures related to emergency services and patient admitting.
3. Knowledge of medical terminology and abbreviations.
4. Must be able to follow detailed instructions and perform repetitious tasks.
5. Excellent communication, organization and customer service skills.
6. Ability to enter data accurately.
7. Ability to work cooperatively with peers to contribute to the overall productivity of the team.
8. Ability to communicate effectively with people of all levels of education and variety of conditions.
9. Ability to use appropriate discretion in handling confidential material and information.
10. Ability to perform duties under intense and stressful situations most of the time.

Supervisory Responsibility

None.

Requirements:

Required Education and Experience

1. High School diploma or Equivalent required.
2. One year experience of clerical, customer service, public relations or social services work required.

Preferred Education and Experience

1. Previous work experience in hospital or other medical environment preferred
2. Substitution: a college degree in Social Services field may be substituted for all qualifications

Although Natchitoches Regional Medical Center has earned many awards for quality and service, the greatest honor NRMC holds is the trust of our patients and their families. Record numbers of families across Natchitoches, Winn, and Sabine parishes are making NRMC their first choice for healthcare and choosing NRMC for their health journeys.

As a result, NRMC has become intricately woven into their life stories and family histories. Each day, they share stories of lifesaving care in the emergency room, surgery and medical units, as well as, the many joyful moments of recoveries and births. These remarkable moments are at the heart of all that NRMC Associates do. Our core purpose is and always will be to care for our community.

At NRMC, Associates, our Board, Physicians, and Volunteers are succeeding in creating a Zero Harm culture where everyone is positive, proactive, and accountable. NRMC is a learning organization where yesterday’s events and efforts serve as a baseline for today’s improvements; where people think about people and how best to serve; and where professionals acknowledge and address not only successes, but also any failures, so improvements are made each and every day.

In addition to offering competitive medical, dental, and vision plans for our associates, their spouse, and/or child(ren), NRMC offers other unique benefits such as:

• Health Insurance with 90% coverage when using NRMC services
• 50% off of medical bills from NRMC physician services
• Free generic prescriptions at our pharmacy
• Free and priority access to our Walk-In Clinic
• Health plan premium discounts with annual wellness compliance
• Employer paid long term disability and life insurance policy
• Flexible spending accounts (health care and dependent care)
• Medical Expense Reimburse Account (MERP)