Equities Trading Production Management, Director

Citigroup Inc.; New York (NY); On-site; USD 170,000 - 300,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) plan

Paid time off

Job summary

Citigroup Inc. in New York, NY, seeks a senior leader for Markets Production Management to oversee 35+ support engineers and ensure uptime for Equities NA trading systems and client connectivity.

You will drive automation, resiliency, and observability initiatives, partner with business stakeholders, manage budgets, and set standards for risk and compliance. This is a high-impact role with global responsibilities.

Qualifications

• Requires 15+ years of relevant experience.
• Deep knowledge of FIX protocol.
• Deep knowledge of equities and client connectivity.
• Experience with best-in-class observability tools.
• Advanced Apps Support leadership with business, functional and people management experience.
• Experience with senior stakeholder management.
• Quality orientation with attention to detail.
• Process-driven approach with industry best practices.
• Strong analytical skills.
• Develops positive working relationships with peers and management.
• Proactive, organized, thorough and energetic.
• Excellent communicator presenting to senior management.
• Manager of managers in distributed environments.
• Track record of impactful organizational improvement.
• Senior Application Support or project management for distributed teams.
• Demonstrates self-motivation and drive.
• Analytical problem-solving.
• Share information across teams.
• Plan and organize workload.
• Clear written and verbal communication.
• Communicate appropriately to stakeholders.

Responsibilities

• Applies in-depth understanding of concepts to resolve issues with broad impact.
• Establishes strategic plans for the function.
• Understands app support within the organization to meet business objectives.
• Evaluates subordinates' performance and staffing actions.
• Influences senior leaders and may communicate with external parties.
• Manages a team with budgets, planning and evaluations.
• Own and lead disaster recovery plans.
• Lead staff forums and promote global collaboration.
• Define and implement standard methodologies for the department.
• Ensure adherence to processes including clockwork, resilience and capacity planning.
• Develops relationships with infrastructure and other teams.
• Set measurable goals for staff and self-development.
• Ensure development plans for staff are in place.
• Assess risk in business decisions and maintain governance.

Skills

FIX

Equities

Client connectivity

Observability tools

Apps support leadership

Senior stakeholder management

Attention to detail

Process driven

Analytical skills

Communication to leadership

Managing managers

Organizational improvement

Drive and determination

Information sharing

Planning workload

Written and verbal communication

Stakeholder communication

Education

Bachelor's degree

Master's degree preferred

Tools

Observability tools

Job description

This is a highly critical role within the Markets Production Management space who will be responsible for supporting day to day activities for Equities North America trading. This individual will oversee a team of over 35 support engineers who look after algorithmic trading, high touch trading systems, and client and market connectivity. In addition to ensuring maximum uptime of the systems, this senior individual will drive initiatives to reduce support effort, automate platform resiliency, and introduce best in class observability in areas such as latency, potential performance bottlenecks, and failure detection. This senior leader will also influence strategic direction of the area and become a trusted partner of the business.

Responsibilities

• Applies in-depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
• Establishes strategic plans for function.
• Understands how the apps support function integrates within the overall organization to contribute to achieving business objectives.
• Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions.
• Influences and negotiates with senior leaders (across functions); may communicate with external parties
• Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
• Performs other duties and functions as assigned
• Own and lead disaster recovery plans.
• Lead and deliver local staff forums, present global, regional and location news encouraging global collaboration.
• Contribute to define and Implement standard methodologies for the department. Ensure transparency and consistency across teams in the region and globally.
• Ensure team adheres to standard methodologies and process including driving compliance to clockwork, resilience and capacity planning
• Develop positive relationship with the infrastructure & other functional support teams to drive efficiency
• Set measurable / challenging goals for self and team ensuring continuous improvement and self-development of staff
• Ensure development plans are in place for staff
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 15+ years relevant experience
• In depth knowledge of FIX
• In depth knowledge of Equities, client connectivity
• Firsthand experience with best in class Observability tools
• Advanced level experience in an Apps Support role with extensive experience in business, functional and people management.
• Experience of senior stakeholder management
• Quality orientation with a strong eye for detail
• Process driven approach with an appreciation of industry best practice
• Detailed-oriented, with strong analytical skills
• Develops and maintains effective and positive working relationship with peers, stakeholders and management
• Pro-active, organized, thorough and energetic
• Excellent communicator, presenting to senior management level stakeholders
• Manager of managers in a diverse distributed environment
• Demonstrable track record of impactful organizational improvement
• Demonstrable senior Application Support or project management experience relating to distributed teams and managing managers
• Drive and determination: Demonstrates self-motivation and drive and shows determination to achieve goals
• Analysis and problem
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Education

• Bachelor's/University degree, Master's degree preferred and managerial experience

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Primary Location:

New York New York United States

Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Dec 23, 2026

Automated Processing and AI

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