Equipment Service & Warranty Specialist

ADP, Inc.; Hendersonville (TN); On-site; USD 32,000 - 36,000; Full time

Job summary

Aladdin Temp-Rite is seeking an Equipment Service Specialist in Hendersonville, TN. You will provide after-sales service and equipment support, including troubleshooting, parts identification and sales, warranty administration, loaner coordination, third-party service scheduling, and preventive maintenance contracts.

The role involves scheduling service agencies, monitoring service part pricing, maintaining warranty tracking, and on-call emergency service after hours.

Qualifications

• Two-year technical degree preferred.
• Equivalent experience in commercial equipment service may be considered.
• Proficient with computers and basic software tools.

Responsibilities

• Respond to customer inquiries about part numbers, prices, and troubleshooting.
• Process service parts orders, RMAs and tracking.
• Coordinate loaner program, shipments, fleet management, and billing.
• Enforce warranty terms and coordinate warranty service with suppliers.

Skills

Problem solving

Communication skills

Interpersonal skills

Technical aptitude

Education

Two-year technical degree

Tools

JD Edwards EnterpriseOne

Job description

Aladdin Temp-Rite is seeking an Equipment Service Specialist in Hendersonville, TN. You will provide after-sales service and equipment support, including troubleshooting, parts identification and sales, warranty administration, loaner coordination, third-party service scheduling, and preventive maintenance contracts.

The role involves scheduling service agencies, monitoring service part pricing, maintaining warranty tracking, and on-call emergency service after hours.