Equipment Service Technician - Buffalo, NY

Henry Schein; United States; Remote; USD 52,000 - 71,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

401K Plan with Company Match

PTO

Paid Parental Leave

Income Protection

Work Life Assistance Program

Flexible Spending Accounts

Educational Benefits

Worldwide Scholarship Program

Volunteer Opportunities

Job summary

Henry Schein is seeking an Equipment Service Technician to repair and install dental equipment at customer offices. You will work under supervision with Lead Technicians and Project Coordinators to diagnose issues, perform service, and maintain van inventory. Training is provided, and OSHA safety rules apply.

The role emphasizes customer service, accurate reporting, and professional communication, with opportunities to advance through formal manufacturer training and Henry Schein programs.

Qualifications

• Basic troubleshooting skills.
• Independent self-starter; able to work with minimal supervision.
• Basic computer skills; proficiency with common software.
• Strong interpersonal and communication abilities.
• Professionalism in customer interactions.
• Attention to detail and accuracy.

Responsibilities

• Provides repair services to customers in a courteous and professional manner.
• Completes on-site installation, repair, maintenance and test tasks under supervision.
• Diagnoses errors and determines proper solutions through troubleshooting steps.
• Maintains inventory in van and ensures parts availability.
• Produces timely and detailed service reports.
• Attends required training including Henry Schein Dental Career Development and manufacturer technical sessions.
• Complies with OSHA regulations and uses PPE as required.
• Communicates progress to team members and dispatchers; closes work orders for billing.

Skills

Basic troubleshooting

Independent self-starter

Basic computer skills

Interpersonal / communication skills

Professionalism

Accuracy and detail-orientation

Hydraulics & mechanical knowledge

Electrical systems knowledge

Education

High School diploma

Associates degree / Technical Certification

Job description

JOB OVERVIEW

This position is responsible for providing repair service of equipment in the practitioner’s office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced technicians and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

KEY RESPONSIBILITIES

• Provides repair services to customers in a courteous and professional manner. May also provide basic installation services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in van.
• Produces timely and detailed service reports.
• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.
• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
• Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.
• Submits all job related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

WORK EXPERIENCE

Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.

PREFERRED EDUCATION

Typically High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

GENERAL SKILLS & COMPETENCIES

• Basic troubleshooting skills
• Independent self-starter
• Basic computer skills
• Interpersonal / communication skills
• Professionalism
• Accuracy and detail-orientation

SPECIFIC KNOWLEDGE & SKILLS

• Working knowledge of hydraulics, mechanical and electrical systems

TRAVEL / PHYSICAL DEMANDS

The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.

The posted range for this position is $51,508 to $70,825which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO [or sick leave if applicable], Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Henry Schein, Inc.is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.