Equipment Service Technician

STERIS IMS; Fort Collins (CO); Remote; USD 54,000 - 70,000; Full time

Job summary

A leading healthcare and life science company is seeking a Life Sciences Equipment Service Technician to deliver exceptional customer service in equipment maintenance and repair. This remote position requires expertise in servicing complex mechanical systems, with a strong emphasis on customer satisfaction and proactive communication. The candidate will be part of a team committed to maintaining high-quality standards in a fast-paced healthcare environment while leveraging a comprehensive benefits package.

Benefits

Base Salary + Incentive Compensation Program

Company Provided Vehicle + Cell Phone + Laptop

Paid Time Off + 9 Corporate Holidays Per Year

Excellent Healthcare, Dental, and Vision Benefits

401(k) with a Company Match

Tuition Reimbursement Program

Qualifications

• High School diploma with 2 years of experience in equipment repair and maintenance.
• Flexibility to work outside normal business hours.
• Ability to lift up to 25 pounds and push wheeled transporters.

Responsibilities

• Perform preventative and corrective maintenance on equipment.
• Troubleshoot, repair, modify, and refurbish equipment and systems.
• Drive customer satisfaction through proactive communication.

Skills

Customer communication

Technical troubleshooting

Education

High School diploma

Associates degree in a technical/mechanical area

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

As a Life Sciences Equipment Service Technicianat STERIS, you will act as a trusted advisor to our Customers in the maintenance and procurement of Life Sciences products, both medical devices and consumables. You will drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units in a high stress healthcare environment.

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: Colorado

What you will do as an Equipment Service Technician

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues and problems expediently.
• Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner.
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
• Ensure a positive Customer experience by providing timely preventative maintenance performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.
• Maintain a working relationship with the Area Service Manager to advise of activity and changes related to sales opportunities in assigned territory.
• Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
• Respond to routine Customer and sales questions regarding equipment operation and performance. At the Area Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.

The Experience, Skills and Abilities Needed

Required:

• High School diploma with 2 years of experience within repair and maintenance of equipment, or similar experience
• Ability to work flexible hours, sometimes outside “normal business hours”
• Must live within 50 miles of center of territory
• Must be able to lift up to 25 pounds at times and push wheeled transporters up to about 50 pounds
• Must be able to be compliant with hospital/customer credentialing requirements.

Preferred:

• Associates degree or related certifications in technical/mechanical area
• Competitive/Competitor equipment training or related military experience
• General knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)

Other:

• Excellent interpersonal and Customer communication skills
• Strong technical and troubleshooting skills

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary + Incentive Compensation Program
• Company Provided Vehicle + Cell Phone + Laptop
• Hands-on Training Program
• Paid Time Off +9 Corporate Holidays Per Year
• Excellent Healthcare, Dental, and Vision Benefits
• Healthcare and Dependent Flexible Spending Accounts
• Long/Short Term Disability Coverage
• 401(k) with a Company Match
• Parental Leave
• Tuition Reimbursement Program
• Additional Add-On Benefits/Discounts

Pay range for this opportunity is $54,000 - $70,000.This position is eligible forbonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits:STERIS Benefits

STERIS is an Equal Opportunity Employer.We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.