Equipment Service Technician

Poolcorp; Boise (ID); On-site; USD 50,000 - 70,000; Full time

Job summary

Horizon Distributors, Inc. in Boise, ID is seeking an Equipment Service Technician to service outdoor power equipment, assemble and repair lawn mowers, and provide proactive, friendly service to customers.

You will troubleshoot engines, communicate with the Parts Customer Service Representative and Sales Center Manager, and maintain safety and quality while meeting deadlines, including overtime when necessary.

Qualifications

• Must have completed a mechanic trade program or have 1 year of mechanic experience.
• Own basic repair tools for engines/general equipment.
• Willingness to acquire OPE industry certifications and maintain updates.
• Must be 18 years of age or older to apply.
• Able to work overtime when necessary to meet deadlines.

Responsibilities

• Identifies problems with engines used in lawnmowers/garden tractors and resolves them.
• Locates causes of trouble, dismantles parts, examines for defects, and performs repairs as needed.
• Communicates daily with Parts Customer Service Representative and/or Sales Center Manager regarding diagnosis and repair status.
• Treats company-issued tools and customer equipment with care.
• Observes safety and security procedures according to OSHA.
• Other duties as assigned.

Skills

Mechanic experience

Team player

Safety-conscious

Customer service oriented

Education

High School diploma or GED

EETC certification

Job description

Location : Horizon Boise, ID - H450; 12423 W. Monsanto St. Boise, Idaho - 83713

Pay : Competitive pay and up to $2,500 through our performance bonuses

Work Hours : Monday - Friday 8:00 a.m. to 5:00 p.m.

The Job :

The Equipment Service Technician utilizes deep technical skills with Outdoor Power Equipment to help our customers maintain the machines that are critical to completing their landscape jobs. They provide trusted assembly and repair of lawn mowers and other landscape equipment, demonstrate exceptional service and proactive communication, and radiate a positive attitude.

Responsibilities

• Identifies problems with fractional horsepower gasoline engines used to power lawnmowers, garden tractors and similar machines, and resolves them in a timely manner.

• Locates causes of trouble, dismantles parts, examines for defects; then cleans, adjusts, replaces or repairs as needed and authorized by the customer.

• Communicates daily with Parts Customer Service Representative and/or Sales Center Manager regarding diagnosis, recommended courses of action, and repair status.

• Treats company-issued tools and customer equipment with utmost care.

• Observes safety and security procedures according to OSHA.

• Other duties as assigned.

Requirements

• Successful completion of mechanic technical/trade school; or 1 year of mechanic experience and/or training; or equivalent combination of education and experience.

• Willingness and ability to acquire OPE industry certifications and maintain manufacturers’ annual updates.

• Own a set of basic tools for general repair of engines and/or power equipment.

• Maintains composure in a fast-paced environment focused on serving business owners with urgent needs.

• Investigative nature; troubleshoots with persistence and thinks critically to identify solutions to problems.

• A cooperative, dependable team player.

• Keen awareness of how actions behind-the-scenes can impact customer service.

• Aptitude to learn ever-evolving computer systems, programs, handheld technology and processes.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to multitask between repairs and commit to overtime when necessary to meet deadlines.

• Physical dexterity, coordination and steadiness.

• Must be 18 years of age or older to apply.

Preferred

• High School diploma or GED.

• Bilingual (English/Spanish) a plus.

• Experience across small engines (two-cycle, four-cycle, light diesel), as well as electrical and hydraulic units, is helpful.

• Equipment and Engine Training Certifications (EETC).

The Company

Horizon Distributors, Inc. (Horizon) is a wholly owned subsidiary of POOLCORP – the world’s largest publicly traded distributor of swimming pool, landscaping and outdoor living products – which employs over 6,000 team members in more than 445 sales centers worldwide.

Horizon operates 90 of those sales centers across the US and is a leading distributor of landscape and irrigation products with a focus on serving the needs of professional landscape contractors. With more than 60 years of industry experience, Horizon prides itself in offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store!

Why Horizon?

At Horizon, our people ARE our priority and there are so many reasons to join our team! Here’s a few…

Safety: Across the POOLCORP network, Safety is our #1 priority. That said, all Horizon Service Centers are equipped with lifts and PPE to protect you from preventable injury.

Excellent Benefits: Our generous benefit package includes: group medical, prescription, dental, vision and life insurance; 401(k) – offered currently with a company match; an employee stock purchase program; seasonal sales and rewards programs; an Employee Assistance Program, exclusive vendor discounts offered to POOLCORP / Horizon employees and more.

Winning Team: Our history of success is the result of our winning team. At Horizon, you will work with some of the best and brightest, in a stable environment, with predictable work hours and the ability to earn even more through overtime, and continuous rewards when target are met…which is often the case. Join us and you’ll join a “winning team.”

Career Opportunities: Looking for a career – not just a job? Then we may be the place for you! We have both the career opportunities and training needed as you grow. We offer continuous learning – locally in sales center training sessions, virtually in our online learning center, in the classroom at our training facility in Dallas, TX, and through tuition reimbursement. At Horizon, the sky is the limit.

So, whether you are new to the business or are a seasoned professional, Horizon has a place for you.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. This position is considered ‘safety-sensitive’ and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.