Equipment Service Manager

Earthborne Inc; Warrington Township (Bucks County); On-site; USD 45,000 - 85,000; Full time

Job summary

An established industry player is seeking a dedicated Service Manager to lead a dynamic team in a thriving environment. This role involves managing repairs of heavy equipment, overseeing the service team, and ensuring customer satisfaction through excellent service. With a commitment to building lasting partnerships, the company values a fantastic culture that promotes teamwork and accountability. Join a family-owned business that has been a trusted name in the industry for decades, where your contributions will drive success and foster a positive work atmosphere. If you're passionate about service excellence and leadership, this opportunity is for you.

Benefits

Paid Health Insurance

401K

Paid Time Off

Paid Training

Uniform Provided

Fantastic Culture and Work Environment

Qualifications

• 3+ years of experience in equipment or related service field.
• Strong leadership and communication skills are essential.

Responsibilities

• Manage repairs of heavy equipment and coordinate daily workflow.
• Build and maintain relationships with customers and vendors.

Skills

Leadership

Communication Skills

Diagnostic Skills

Ability to Work Under Pressure

Education

High School Diploma

Associate Degree

Post Secondary Education in Transportation Industry

Tools

Microsoft Office

GSuite

CRM Software

Job description

Who We Are

Earthborne Trucks and Equipment has proudly served Warrington, Philadelphia, and surrounding areas for over 49 years. Over time, we’ve become your sales, service and trucking go-to. We provide our customers with an extensive line of construction, forestry, snow removal, and landscaping equipment in counties throughout Pennsylvania. We also serve surrounding communities with our 24-hour towing and hauling services. Our new facility in Warrington includes a state-of-the-art service department, an expansive equipment showroom, and a well-stocked parts counter, serving customers with all makes and models of heavy equipment and heavy-duty trucks alike.

As a family owned and operated business from inception, we know the importance of setting a standard for our customers—who over the past 40 years have become a part of this family.

Here at Earthborne, our purpose is to build a partnership with our customers through our passion to solve their problems. A passion that creates an experience for our customers that exceeds their expectations. A reward that keeps our customers returning with repeat business. An experience that excites everyone on our team to show up every day where we feel like we are at play with purpose, rather than simply working to live.

What We Offer

• Paid Health Insurance
• 401K
• Paid time off
• Paid training
• Uniform provided
• Fantastic Culture and Work Environment

Responsibilities

• Leadership, Management, and Accountability
• Build and maintain relationship with customers and third party vendors
• Coordinate and manage repairs of heavy equipment: Scheduling daily work flow for technicians, communicating with customers and service team, and working with the warranty department to recover claims.
• Manage and control P&L and Departmental expenses
• Provide service team with additional resources to support the team such as tool box talks, safety training, and manufacturer training
• Achieve monthly and quarterly revenue goals
• Oversee the preventative maintenance program to proactively address potential issues and ensure the longevity of equipment
• Recruit and hire service personnel

Qualification

• High school diploma, Associate Degree or Post Secondary education in transportation industry
• Ability to work under pressure and make sound decisions in fast paced situations
• Proven experience (3+ years) in equipment or related service field
• Diagnostic skills preferred
• Excellent communication skills
• Knowledge of safety regulations and practices
• Microsoft, GSuite, and CRM knowledge preferred.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.