Equipment Rental Specialist

CAT; Tulsa (OK); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Health, dental, vision insurance

Zusammenfassung

CAT in Tulsa, OK is seeking an Equipment Rental Specialist to coordinate rental transactions, order pickups and deliveries, and provide exceptional customer service. You will enter data, prepare quotes, and work with sales, transportation, credit, and service teams to finalize contracts and invoices.

You will educate customers on proper equipment use, maintain accurate records, and uphold safety and policy standards while meeting deadlines and ensuring a smooth rental experience.

Qualifikationen

• High school diploma or GED required, or related experience in transportation or rentals.
• Strong verbal and written communication skills.
• Excellent problem-solving and customer service abilities.
• Ability to read and interpret general business material and procedures.
• Ability to prepare reports and procedures and present information to groups.

Aufgaben

• Complete rental transactions and coordinate pickup/delivery of rental units.
• Collect and enter all required rental information accurately.
• Consult with customers to determine rental rates, contracts, and transportation needs.
• Recommend products and services to customers.
• Prepare and assist with rental quotes.
• Collaborate with rental coordinators, sales staff, transportation, credit, and service teams to ensure paperwork is complete.
• Create, edit, invoice, and close rental agreements using WCAT rental software.
• Track inventory and resolve discrepancies.
• Seek out-of-the-box solutions when needed.
• Obtain credit PO requirements from internal credit department.
• Ensure COD and CAT Commercial accounts are maintained.
• Transfer and track equipment between stores as needed.
• Follow check-in/check-out procedures for units in the yard.
• Document lost rentals and invoice as needed.
• Perform cold calls to potential rental customers.
• Invoice rental fuel, maintenance, damage, and transportation costs.
• Instruct customers on safe use of equipment.
• Maintain a positive customer service attitude and prompt communication.
• Adhere to company policies, safety policies and procedures.

Kenntnisse

Verbal communication

Written communication

Problem solving

Customer service

Collaboration

Attention to detail

Multi-tasking

Initiative

Ausbildung

High school diploma or GED

Tools

Spreadsheet software

Database systems

WCAT rental software

Jobbeschreibung

The Equipment Rental Specialist will provide operational support and be an instrumental player in facilitating equipment rentals. As an Equipment Rental Specialist, you will play a crucial role in ensuring our customers have a positive rental experience. Work is performed under limited supervision and is occasionally complex; requiring initiative, resilience, attention to detail, sense of urgency, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.

DO YOU HAVE WHAT IT TAKES?

WHAT YOU'LL DO:

• Complete rental transactions, and pickup / delivery coordination of rental units.
• Collect and accurately enter all required information related to rentals.
• Consult with customers to determine equipment rental rates, develop contracts, and arrange transportation based on customers' needs on a walk-in or call-in basis.
• Recommend products and services to existing and potential customers.
• Prepare and assist with rental quotes.
• Collaborate with other rental coordinators, outside/inside rental sales staff, transportation, credit, Yard Specialists and service to ensure all paperwork and contractual agreements are complete and accurate.
• Create, edit, invoice, and close rental agreements using WCAT rental software.
• Compare computer and physical inventory counts and solve any discrepancies as needed.
• Work to find an “out of the box” solution when necessary.
• Obtain credit PO requirements from our internal credit department as needed on a daily basis.
• Ensure cash (COD) and CAT Commercial accounts are collected and maintained throughout the rental period.
• Transfer and track equipment between stores as needed.
• Follow check-in/check-out procedures of all units entering or exiting the equipment yard.
• Accurately document lost rentals from customer and sales representatives.
• Perform cold calls to potential rental customers.
• Invoice rental fuel, maintenance, damage, and transportation costs as needed.
• Instruct customers on safe and proper use of equipment.
• Maintain a positive approach to customer service and satisfaction.
• Provide prompt response to incoming calls and return of voice messages.
• Ensure company policies, safety policies, and work processes are followed and in compliance.

WHAT YOU'LL NEED:

• High school diploma or general education degree (GED); or one to three years’ experience in the transportation industry and/or training; or equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Excellent problem-solving, customer service and collaboration skills.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Basic PC skills required, should have a working knowledge of spreadsheet, database, and web-based computer platforms.
• Ability to multi-task and excel in a fast-paced work environment.

WHY WORK WITH US?

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don’t you want to work with awesome people?

IMPORTANT INFORMATION:

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; and outside weather conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Required travel up to 10%.

This position is not considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.